IT Systems Analyst II

Hiring Company:

Delicatessen Services Co., LLC

Overview:

A Boar's Head Oracle Systems Analyst is a key analytical resource group that is a part of Enterprise Applications team driven to identify, define, develop, and deliver innovative solutions that are in alignment with the organization's goals.

The Systems Analyst role is tasked with improving process capabilities, functional & technical requirements, design, and deliverables while maintaining and improving quality standards. As such the Systems Analyst role is solely responsible for the analysis, design, and development of the necessary requirements, functional specifications and process artifacts to support development efforts for a specific business unit(s). The Systems Analyst coordinates and supports these activities from beginning to end using best practices focused on problem-solving, requirements gathering, analytical assessment, and deliverables management.

For this role focus will be centered on Oracle Enterprise Business Suite (EBS) functions and development technologies. Potential areas of focus and responsibilities include:

Responsible for analysis, design, and development of necessary requirements, functional specifications, and artifacts to support system development efforts for the specific business unit(s).

Act as a key analytical resource for the IT MFG or DST Oracle Development & Support Team(s), to identify, develop, and deliver innovative solutions that are in alignment with the team and organizational goals & objectives.

Job Description:

Responsibilities:

General Analytical & Design Duties

• Understands how to use technology to competitive advantage and to solve business issues - focusing on manufacturing & supply chain management concepts and business functionality.
• Develops and maintains a thorough understanding of business operations, identifying opportunities for operational efficiency through automation and effective utilization of core Oracle SCM and other key tools critical for manufacturing /supply chain management.

• Assists in technical delivery management and relationship management to identify options for potential solutions and assess them for both technical and business suitability.
• Works collaboratively with IT and Business resources, assesses people, processes, and technology's current states, working to evaluate tradeoffs between usability and performance needs, and then utilize outcomes to develop requirements, use cases, and user stories according to standard templates, using natural language.
• Provides a thorough understanding of how to interpret customer business needs; elicits requirements using interviews/requirements workshops, conducts document analysis, surveys, site visits, plus task and workflow analysis.
• Establishes partnerships to conduct/perform decision analysis (options vetting with pros/cons assessed and outlined).
• Critically evaluates information gathered from multiple sources, reconciles conflicts in information gathered, decomposes high-level information into details, abstracts up from low-level information to a general understanding, distinguishes user requests from the underlying true needs, and then transfers the same knowledge to the development team.

• Partners with knowledge management leads within Boar's Head to ensure and maintain consistency on Standard Operating Procedures and formal Work Instructions that outline the use of web applications and other implemented enterprise-wide applications (Ex. Oracle ERP, Oracle Business Intelligence, Oracle CRM, QMS, LIMS, MES, etc.) utilized in a business process.
• Brokers sign off on functional requirements, process documentation, and use cases from the appropriate business process/product owners and all key impacted stakeholders.
• Supports rollouts of new and expanding applications/processes/projects.

Process Analysis Specific Duties

• Adept at outlining the current state and designing conceptual/future state visual process level diagramming and documentation (in Visio and other more advanced visual modeling tools) that help articulate options to reduce costs, improve efficiencies, and effectiveness, and streamline execution while keeping quality norms in alignment.
• Identifies, documents, and communicates current state of business process, partnering with Technical Delivery Managers, Systems Analysts, and Developers to recommend future state options.
• Provides process documentation (to include interaction points with other systems and/or applications).

Business & Systems Analysis Specific duties

• Systems Analyst II is responsible for needs analysis, creating user stories & requirements, managing product backlogs, signing off as Product Owner, and go-live business testing and support.

• Identify and develop process improvements and data validation rules to enforce company data policies, procedures, and efficiencies
• Fosters understanding of software functions and limitations, usage scenarios, outlines error handling (system/human interaction points) and expected /necessary quantitative measures for success (e.g., expected performance targets, specific percentages for quality improvements)
• The Systems Analyst II assists with defining the methodology, standards, and practices for implementing solutions and developing appropriate documentation on projects and deliverables, as well as ensuring that business requirements are adequately understood and documented.
• Translates analysis outcomes into the application and operational requirements, and functional specifications (to include user interface requirements).
• Plan, review, and revise configurations and customizations of business systems, as needed to meet evolving needs of the business

• Develop, test, and deploy customizations, custom objects, and new functionality based on evolving business needs
• Develops use cases/user stories that include quantifiable measures for successful outcomes in the designed scenarios.
• Partners with QA teams in end-to-end systems testing and coordination of user acceptance testing strategy development and validation.
• Provide ongoing training materials to ensure the adoption and delivery of training in conjunction with departmental stakeholders.
• Translate analysis outcomes into application and operational requirements and functional specifications, including user interface requirements.

• Document requirements and functional specifications (leverage standard templates like an MD50) as well as perform and document configurations and personalization's (BR100).
• Outline & Design solutions using core Oracle Enterprise Business Suite (EBS) functions used to execute a business process via personalization's and configurations within the targeted Oracle EBS modules (ex. Order Management, Inventory Management, Warehouse Management, Process Manufacturing, Enterprise Asset Management, OPM, or Financials)

Project Management Support

• Assists Technical Delivery Manager(s) in business strategy analysis and enhancement demand management and assists Project Manager (PM) in refining project plans/objectives for items responsible for delivering and executing according to best practice methodologies and IT process standards.

• Assesses project requirements and works with PMs, resource managers, and others delegated as PMs to assess the level of effort estimates.
• Ensures project success through team alignment towards project objectives and expected results.
• Develops and maintain necessary project documentation in accordance with best practices and within the agreed-upon project timelines.
• Works independently with users to define concepts yet remains collaborative with project managers to work in accordance with project strategy and project priorities that the project manager has defined.
• Drives and challenges business units on their assumptions of how they will successfully execute their plans.

• Partners with the project manager to define change requests for missed requirements and scope change, helping maintain the right focus on defined project constraints (schedule, resources, and scope/quality).
• Experience with Atlassian project management tools (JIRA, Confluence) is a significant plus

Communication

• Demonstrates strong oral communication skills, including the ability to effectively interact with business partners and internal team members.

• Demonstrates strong written communications skills, including the ability to produce clear and concise recommendations, business requirements and/or functional specifications, use cases, and user stories.
• Facilitates large-scale meetings with all levels of the company, clearly articulating objectives and identifying next steps.
• Communicates technical concepts and issues to non-technical people.
• Interacts with all levels of the company with patience, courtesy, diplomacy, and professionalism.

Education and Experience

• A Bachelor's degree in Business Administration, MIS, or a related field or equivalent experience.
• Minimum of 5 years with Oracle EBS/ERP with emphases on at least two of the following - Order Management, Inventory Management, Warehouse Management, Process Manufacturing, and Enterprise Asset Management.
• Ability to articulate business and technology needs/constraints to IT members and end users alike.
• Ability to walk thru sample functional requirements documents and/or process design samples.

• Software comprehension: Oracle E-Business Suite - F Oracle Process Management, Enterprise Asset Management, and Supply Chain Management are required. This includes experience with concepts such as Order Types, Workflow, Item Master Organization, Internal Orders, and Org Level setups.
• Strong experience with Oracle's Application Implementation Methodology (AIM)
• Additional Manufacturing or Distribution experience is considered a plus in offsetting deeper Oracle experience.
• Proven experience working with very large data sets.
• Knowledge of reporting and query tools and practices.

• Hands-on experience and proficiency with the full Microsoft Office Suite, Microsoft Project, Microsoft Visio, RavenFlow, and SmartDraw.
• Other projects and responsibilities may be added at the manager's discretion.

Language Skills

• Well-developed communication skills - oral, written, listening. Must have excellent interpersonal skills.

• Strong written and verbal communication skills.
• Strong collaboration and coalition-building skills.

Physical Demands & Work Environment

• This position requires working in an office environment.

• Travel required (Up to 25%) as defined by Technical Delivery Manager or IT Director.
• This is primarily a first shift position but adjustments to shift start/end times may be required depending on future production support schedules.
• Availability for on-call during non-business hours is required.
• After-hours and weekend work is intermittently required for system troubleshooting, maintenance, and upgrades.

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Location:

Sarasota, FL

Time Type:

Full time

Department:

Management Information Systems