IT Systems Engineer

Responsibilities

Under general supervision and guidance, the IT Systems Engineer is responsible for the maintenance and support of moderately complex systems software and hardware computer systems at multiple Mayo Clinic sites. The IT Systems Engineer will actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. He/she may interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. The IT Systems Engineer will also be expected to contribute to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, plus the configuration and support of hardware systems across Mayo Clinic; produce and maintain documentation such as systems requirements, designs, resource inventories and plans as requested by the work unit leadership. Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones. It is important that the individual develops and maintains effective relationships with the I.T. technical staff and management across all Mayo sites in the support of multiple projects simultaneously.

Work will be performed both remotely and on the Jacksonville campus. Therefore, incumbent must live within a reasonable driving distance of the Jacksonville campus.

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Qualifications

A Bachelor's degree and training/experience in IT technology; OR an Associate degree plus 3 years of demonstrated technical experience. A high school diploma and 5 years of demonstrated IT technical experience at a large, complex organization like Mayo may be considered in lieu of the degree.

Additional Qualifications

Preferred qualifications:

• Experience working in healthcare technology.
• A Bachelor's degree in computer science, information systems, engineering or related field preferred; a Master's degree in a relevant technical discipline helpful.
• MCSE, CCNA, or other IT related certifications.
• Qualified candidates should have knowledge of system design principles, software development methodologies, project management methodologies, and some computer programming and/or system support experience.
• Exposure to managing both custom developed and vendor-supplied applications helpful.
• Advanced knowledge of multiple operating systems, including configuration, internals, and maintenance processes.

A working knowledge of the following is preferred:

• Client/Server application architecture, Clustering, VB and scripting tools;
• MS SQL Server, Oracle, My SQL, DB2 or Sybase;
• Web Architecture including HTML, JavaScript, Active Server Pages (ASP), PHP;
• Network topologies and protocols e.g. IEEE 802.3, 802.11a/b/g, 802.1x, TCP/IP;
• SAN, NAS, virtualized storage environments
• Proficient verbal and written communication skills using English.
• Experience in system hardware design, ordering, configuration, testing and implementation of large projects.
• In-depth working Knowledge of Windows Server Operating System as well as familiarity with Linux Operating Systems.
• Familiarity with Shell Scripting
• Must be able to balance priorities and meet deadlines
• Understanding of networking, Strong skills in TCP/IP Networking
• OS level problem analysis and tuning experience (memory, disk, network, file system, etc.)
• Experienced and proficient with providing Service Level 2 and 3 support
• Skill set of working with SAN storage technologies
• Ensure on-time resolution & quality compliance of escalated tickets/incidents
• Perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing. In addition, act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
• Validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

Site Description

Jacksonville is the largest city in area in the continental United States. A beautiful coastal Florida city that features excellent year-round climate, over 20 miles of beaches and outstanding outdoor recreational, cultural and family-oriented amenities. The "River City by the Sea" has an excellent school system, reasonable cost of living and a thriving business environment. Medical professionals and patients are drawn to Jacksonville by an extraordinary network of high-profile healthcare facilities. Jacksonville continues to grow as more people relocate from all over the U.S. and abroad, to see what the great River City has to offer!

Why Mayo Clinic?

Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2021-2022) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you'll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you'll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.