IT Systems Engineer

Primary City/State:
Phoenix, Arizona

Department Name:
IT Audio Visual Support-Corp

Work Shift:
Day

Job Category:
Information Technology

Help lead health care IT into the future. Our Information Technology professionals play a key role in excellent patient care. If you like the idea of making a positive change in people's lives - apply today.

As an IT Systems Engineer, you will provide customer support on all audio-visual-related tasks, including consulting with customers, installing and configuring equipment, training on new audio-visual equipment and applications, and troubleshooting hardware/software problems as they arise. This position will also partner with our other IT teams to evaluate our customers' needs and work to implement new AV solutions.

In this role, you will be required to travel frequently to different Banner locations, so reliable transportation is essential.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position demonstrates technical knowledge of infrastructure and communications processes and supports system defined objectives relative to the company's business and healthcare requirements. Interacts as part of a team and is able to plan, design, implement and support some company Information Technology infrastructure, networks, hardware and applications.

CORE FUNCTIONS
1. Provides technical support to maintain, monitor and troubleshoot technical systems that are associated with providing critical patient care.

2. Participates in scheduled projects that require interaction between various customer and department and hardware/software vendors. Provides input to project plans, work schedules and critical timelines.

3. Works effectively as a team member of the department or project groups. Demonstrates teamwork by participating and performing tasks as defined by the team.

4. Produces technical input for designs to complex processes for presentation to senior members of the team.

5. Interacts with the customer, from a variety of departments, to research and develop solutions to support issues resulting in a positive experience for the customer.

6. Provides technical information regarding current and future industry concepts, hardware, and software.

7. This position has responsibility for selected infrastructure applications or systems. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent has minor level decision-making authority for projects, coding, and applications and works at peer level. The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS
OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager)
Requires extensive sitting with periodic standing and walking.
May be required to lift up to 20 pounds.
Requires significant use of personal computer, phone and general office equipment.
Needs adequate visual acuity, ability to grasp and handle objects.
Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
May require off-site travel.

MINIMUM QUALIFICATIONS

Must possess an associate/vocational degree in related field or equivalent combination of relevant education, technical, business and healthcare experience.

Requires communication, and presentation skills to engage technical and non-technical audiences. Requires ability to communicate, and interact across facilities and at various levels. As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

Privacy Policy