IT Systems Engineer

WHO WE ARE
Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.
Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Portland, and Belfast.
If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.
AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
• 2021 Most Innovative Companies - presented by Fast Company
• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE
As a Production Support Specialist, you will be essential to supporting flow the sun processing, ready for Financial Markets to open in the U.S.A.
Work Environment

• This job operates in an office environment (Hybrid/WFH)
• Day/Mid shift - Monday to Friday from 7AM to 4PM or 12PM to 9PM

What you will do:

• Monitor and support daily batch processes and triage/troubleshoot any production batch issues as needed
• Maintain internal SLAs for any overnight or start of day services
• Manage upgrades and system optimization-related projects. Provision and implement environments and security access according to specifications
• Support key operational business functions across different business units
• Assist with a variety of internal initiatives such as maintaining documentation, contributing to our internal knowledge base, monitoring security, system use, cost savings and workloads using ticket system and tier 1 production incident support.
• Identify trends, or areas of opportunity for improvement and recommend improvements
• Provide best practice recommendations and guiding governance of live internal systems in partnership with the Product / Development team

What you need to succeed:

• A good numerate/science focused degree including (but not limited to) Mathematics, Physics, Engineering and Computer Science; or qualified to HNC level or above plus significant experience
• Over 2 years of relevant working experience
• Experience using and supporting various monitoring and visualization tools (e.g.,AWS Cloudwatch, Nagios, Data Dog, etc)
• Experience in Linux OS troubleshooting skills and BASH/SH scripting
• Experience with Cloud Technology platforms (e.g. AWS, Azure, GCP).
• Experience working with SQL (PostgreSQL a plus)
• The ability to learn new and unfamiliar technologies quickly, as required.
• Adaptability: while you enjoy establishing process and standards, you understand the need to be flexible and enjoy trying new things
• Work well in a geographically distributed tech organization spanning multiple disciplines - Support, Engineering, SRE, Data

​ Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Rewards
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.
Diversity, Equity, Inclusion, and Belonging (DEIB) Commitment
We're looking for all kinds of people.
At Apex, we believe that wealth management and investing should be accessible to everyone, and we strive to create spaces to democratize investing for folks of all walks of life. Internally, we embrace diversity and are dedicated to creating an inclusive and equitable workplace, which reflects our company vision and mission. We value every team member's unique perspective and are committed to fostering a culture where everyone belongs. Join us in our mission to empower and celebrate individual differences.
Apex is committed to being an equal opportunity employer. We ensure that qualified applicants receive fair consideration for employment without discrimination based on sex, gender identity, gender expression, sexual orientation, race, color, natural or protective hairstyle, genetics, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Know your rights: workplace discrimination is illegal. We stand by this commitment to promote a diverse, equitable, and inclusive workforce.