IT Systems Engineer I

Primary City/State:

Tucson, Arizona

Department Name:

IT Service Delivery

Work Shift:

Day

Job Category:

Information Technology

You have a place in the health care industry. If you're looking to leverage your Information Technology skills to make a real difference - you belong at Banner Health. Apply today.

Banner Health is seeking an IT Systems Engineer I This position supports and maintains the telephony and communication environments to ensure high-quality customer service. Responsibilities include interfacing with team members within the department as well as, customers throughout the enterprise in various project assignments and daily duties.

The typical schedule for this role is Monday-Friday 8a-5p with limited schedule flexibility. There are also on-call responsibilities, rotating with other telephony team members.

Banner Health IT was awarded Inside Pro and Computerworld's 100 Best Places to work in IT for 2020, 2021, 2022, and 2023!

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position demonstrates technical knowledge of infrastructure and communications processes and supports system defined objectives relative to the company's business and healthcare requirements. Interacts as part of a team and is able to plan, design, implement and support some company Information Technology infrastructure, networks, hardware and applications.

CORE FUNCTIONS

1. Provides technical support to maintain, monitor and troubleshoot technical systems that are associated with providing critical patient care.

2. Participates in scheduled projects that require interaction between various customer and department and hardware/software vendors. Provides input to project plans, work schedules and critical timelines.

3. Works effectively as a team member of the department or project groups. Demonstrates teamwork by participating and performing tasks as defined by the team.

4. Produces technical input for designs to complex processes for presentation to senior members of the team.

5. Interacts with the customer, from a variety of departments, to research and develop solutions to support issues resulting in a positive experience for the customer.

6. Provides technical information regarding current and future industry concepts, hardware, and software.

7. This position has responsibility for selected infrastructure applications or systems. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent has minor level decision-making authority for projects, coding, and applications and works at peer level. The incumbent participates in meetings, presentations, visioning sessions, planning sessions, implementation activities, and supports functions system wide.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

MINIMUM QUALIFICATIONS

Must possess an associate/vocational degree in related field or equivalent combination of relevant education, technical, business and healthcare experience.

Requires communication, and presentation skills to engage technical and non-technical audiences. Requires ability to communicate, and interact across facilities and at various levels. As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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