IT Systems Specialist

We're HCSS. We're a software company based in Sugar Land, TX and we provide innovative
solutions for the construction industry that help streamline their operations. Our mission at HCSS
is helping customers achieve excellence through our proven, customer-centric, end-to-end
solutions and exceptionally helpful service while providing a great life for our employees. With
this mission at the forefront of everything we do, we're recognized as a pioneer and leader in our
market and nominated the "Best Companies to Work for in Texas" 15 years in a row.
WHO WE NEED:
The IT Systems Specialist ensures the reliability and availability of our infrastructure, making sure
that all systems are working in perfect harmony. Working in a 15-time "Best Places to Work in
Texas" organization, you will be surrounded by smart and enthusiastic colleagues and have the
opportunity to further your career. You will be exposed to state-of-the-art cloud technology,
server management tools, and enterprise grade applications. If this sounds exciting to you, then
this is the dream job for you!
QUALIFICATIONS:

• 5 years of experience in tier 2 systems administration and support
• Demonstrated experience in PowerShell scripting and at least one object-oriented programming language
• Experience managing ITSM solutions, preferably ManageEngine and ServiceDesk Plus.
• Demonstrated experience in network troubleshooting and network protocols
• Demonstrated experience in managing servers, storage, and UPS systems
• Undergraduate degree in Computer Science or Information System Management is preferred but not required

WHAT YOU'LL DO:

• Demonstrate superior customer service, integrity, and commitment to innovation,efficiency, and fiscal responsibility.
• Service end-user hardware and systems and manage inbound requests via phone, email, and walk-ins
• Administer and support IT infrastructure such as Wi-Fi, switches, servers, and IT systems toolset
• Administer and support telecommunication, video conferencing platform, and audio-visual systems
• Administer, support, and report metrics on infrastructure patching and end-user system updates
• Manage IT procurement, company assets, and software licensing
• Analyze system logs and ensure data integrity and security of IT systems
• Help protect the company from all cyber threats and risks
• Document IT processes and conduct knowledge sharing sessions with IT staff

TECHNICAL EXPERTISE:

• Strong knowledge of enterprise components of Windows and Mac operating systems
• Knowledge of File and print services, IdP, AV, SIEM and EDR platforms
• Possess knowledge of methodologies for analyzing systems, procedures and workflow
• Ability to identify cause/effect relationships and solve root-cause issues
• Technical ability to discover automation opportunities and create specifications

PROJECT MANAGEMENT:

• Systems thinking mindset with a focus on improving user experience
• Experience creating project plans and/or using project management software
• Demonstrated ability to meet deadlines and prioritize work assignments
• Start and lead IT initiatives and projects

COMMUNICATION:

• Ability to communicate effectively with stakeholders and various levels of management
• Ability to communicate in written and oral form
• Ability to present in front of a crowd and/or teach a group of users
• Ability to read and interpret data, information and documents, observe and interpret situations

BENEFITS & PERKS:
Part of our mission statement is to provide a great life for our employees. We believe that happy
employees make for a better company, so we take care of them. Here are a few of the perks we
offer:

• Flexibility for you to work in-office or hybrid.
• Medical and Dental Premiums.
• On-site amenities include a covered basketball court, soccer field, 200-meter track, etc.
• 401K with match.
• Tuition reimbursement.
• And more!