IT Technical Services Tech III
Job Description
How You Will Make an Impact
- IT Technician IIIs resolve complex technical problems and issues escalated from Technicians I and II
- Report and escalate service interruptions to the appropriate departments
- Monitor ticketing queue and assign daily installs and floor support tickets to address software/hardware issues
- Monitor and track outstanding problems until resolved, even after escalation
- IT Tech IIIs ensure all service level agreements (SLAs) are met and exceeded
- Focus on customer service at all times
- Run weekly reports on troubles and requests
- Provide training, guidance, and work leadership to lower-tier technicians
What We Offer
- Amazing opportunities for career progression
- Dynamic, fun, entrepreneurial and diverse culture
- Medical (PPO or HSA) & Prescription Drug, Dental (DHMO or DPPO), Vision and Telemedicine
- Health and wellness are a top priority - committed to self-care
- 401(k) (100% match (dollar-for-dollar) up to 6% of salary deferrals)
- 2 Company-Wide Breaks, Summer & Winter
- Generous Paid Time Off and Paid Holidays
- Sick Time
- Employer Paid Life Insurance
- Health Savings Account (company contributes $40 bi-weekly)
- Voluntary Life and Dependent Insurance, Short-Term Disability, Long-Term Disability, Accident, and Critical Illness
- Employee Assistance Program
- Business casual atmosphere - jeans and sneakers are okay by us
What IT Technical Services Tech IIIs Bring to the Table
- High school diploma or equivalent
- Minimum 3+ years of experience in a customer-facing technical role
- Experience in a ticketing system environment
- Bi-lingual in Spanish is required
- Proficiency in Windows OS, Mac OS, and Microsoft Office
- Expert computer software and hardware troubleshooting skills
- Advanced knowledge of PC-based and software systems
- Able to work as a team and take initiative
EOE, DFWP
#LI-Onsite
Date Posted
02/16/2023
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Subjectivity Score: 0.8
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