IT Technical Specialist I, On-site Support

Lincoln Electric is the world leader in the design, development and manufactureof the highest quality arc welding products, automated joining assembly and cutting systems, and has a global leading position in brazing and soldering alloys.Withover 125years of innovation and service excellence, we are committed to employing talent that will support our strategy to foster innovation, drive growth and provide a first class experience for our customers. Lincoln Electric: we operate to a higher standard to build a better world.

Req. ID: 23480

Summary:

The Technical Specialist I, On-site Support, is a tier 2 position that performs a variety of duties including, but not limited to, computer troubleshooting in an office/plant environment that includes desktop/portable and remote devices, all peripheral devices, application and enterprise system support; troubleshooting all computer hardware and software issues; performs computer repairs; installation and configuration of standard business software, as well as custom plant related software. The supported user base is primarily onsite within the Cleveland area, but can also include remotely supporting users in remote offices throughout the U.S. and Canada.

Responsibilities:

• Responsible for the support of end-user desktop, laptop, phone, printers, mobile device hardware, software, and break/fix services.
• Works with moderate level of guidance: installs, maintains, tests, and repairs systems and networks, by responding to incidents and service requests either in person, by telephone, or via remote access.
• Provide timely resolution of incidents or escalations on behalf of the customer, to appropriate technical staff.
• Provides technical support as an individual contributor, analyzing and resolving problems of a comprehensive and complex nature while owning and tracking the issues through resolution.
• Uses guidelines/policies, knowledge base to analyze and resolve problems.
• Keep current stats in the tickets.
• Escalate ticket to appropriate teams, after analyzed and concluded that do not have grant to provide a solution or the same should be done by a higher level.
• Assisting Desktop Engineers or IT security follow their guidelines as update OS, collect logs from computers, review computer software clients with issues.
• As needed, the team member will also recommend hardware and software solutions, including new product acquisitions and upgrades. Heshe may conduct training programs designed to educate organization's computer users about basic and specialized applications.
• Imaging/Deploy desktops/laptops, printers, and mobile devices.
• Create knowledge base documentation, assisting the IT ServiceDesk resolve the common issues.
• Ensure compliance with all security, safety and environmental regulations and policies within work area always.
• Assumes additional responsibilities as needed or directed in support of the Company's 2025 Strategy.

Requirements:

• Bachelor's Degree in Computer Science, OR 0-3 years (or more) of technician level experiencein a mission critical environment.
• 0-3 years (or more) experience supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity.
• Proficient with Office 365, including advanced troubleshooting.
• Ability to resolve technical issues and challenges quickly and effectively.
• Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Management Guidelines.
• Proactive, with good follow-up and attention to detail.
• Ability to multi-task, manage time, and follow through with assignments

Preferred:

• Familiar with ITIL and ITSM processes preferred.
• Familiarity with ticketing systems preferred.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Lincoln Electric is a $3.2B publicly traded company (NASDAQ) with over 11,000 employees around the world. With operations in over 56manufacturing locations in 19 countries, we are well positioned to continue this partnership and poised to grow with our customers.As a part of that continuing legacy, you will contribute to a new generation of innovation and experience the pride that comes with being part of the solution to the world's challenges. It is a great time to be part of the welding industry!

Lincoln Electric does not accept unsolicited resumes from third-party recruiters. Resumes submitted to any employee(s) of Lincoln Electric without a signed vendor agreement, by the Manager of Recruiting & Training, will become property of Lincoln Electric. Verbal or written commitments from any other member of Lincoln Electric will not be considered binding terms. Lincoln Electric will not pay a fee to any third-party recruiter that has not coordinated their recruiting activity through the Recruiting Department.

Employment Status: Hourly Full-Time

Function:Information Technology

Section: Lincoln Cleveland (US10)

EOE,including disability/veterans

Nearest Major Market: Cleveland

Job Segment: Technical Support, Computer Science, Welding, Technology, Manufacturing