IT Technical Support Engineer

No Relocation Assistance Offered

# 146765 - Piscataway, New Jersey, United States

About Colgate-Palmolive

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day is comprised of connecting with others across the world, full of stimulating discussions, and making impactful contributions.

If this is how you see your career, Colgate is the place to be! Our trustworthy household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. As the brand with the highest household presence in the world, we transcend physical boundaries. We win as a global organization by continually learning and collaborating. The pride in our brand fuels a workplace that encourages creative thinking, fosters experimentation, and promotes authenticity which has contributed to our enduring success. If you are passionate about working for a company that lives by their values, then give your career a reason to smileevery single day.

The Role

The IT Technical Support Engineer is responsible for Level 2 (L2) Support as well as the diagnosis, investigation, resolution of issues in SAP Basis, System Administration, Network in Colgate environment and Google Cloud Platform. In addition, utilizes tools such as Splunk, Stonebranch, Phantom for analysis, troubleshooting and automation of processes.

Key Responsibilities

• Level 2 (L2) Support - Diagnosis, investigation, resolution & coordination with Level 3 (L3) and/or IT Application teams towards resolution of issue in the following areas:
  • Colgate datacenter Infrastructure: Databases, SAP Basis, Operating Systems, and Network
  • Colgate environment in the Google Cloud Platform
• Responsible for the troubleshooting and resolution of all issues escalated by Level 1 (L1) team; if no solution is available, escalate to L3 teams within SLAs
• Perform SAP HANA revisions/ upgrades
• SAP Basis functions such as troubleshooting with various T-codes, printers configuration
• Support and maintain Job scheduling/Workload automation tools. Build, schedule, change and update jobs and complex job streams as requested by the IT application teams through Change Documents
• Work with vendors, ESC (Enterprise Service Center) teams troubleshoot issues, independently research functionality, automation and solutions
• Review and create technical troubleshooting process documents as needed
• Utilize Splunk for analysis, troubleshooting, taking preventive actions on repeating alerts.
• Perform planning and execution of monthly system maintenance including start/stop of SAP, AIX, Linux, Windows systems and applications.
• Perform operational tasks including but not limited to Tape Backups/Vaulting, SAP OSS connections, Splunk episode review, Incident Management and other required activities
• Available to cover on-call support schedules on a rotating basis 24x7 including weekends and holidays, when necessary.
• Performs other duties as assigned
• Complies with all policies and standards

Basic Qualifications

• Bachelor's Degree Computer Science or related field
• Show proficiency in G-Suite applications
• Excellent verbal and written communications skills
• Strong analytical and troubleshooting skills

Preferred Qualifications

• At least 1 year 1-2 years of experience in databases, SAP basis, system administration
• Knowledge on Database, Server and Operating Systems
• Knowledge on SAP Cloud Platform, SAP API, Python, Google Cloud Platform
• Knowledge on Stonebranch, Splunk, Phantom
• Basic understanding of cloud infrastructure
• Experience with automation tools & processes
• 1-2 years of experience in databases, SAP basis, system administration
• Working knowledge SAP Basis and Operating Systems - AIX, LINUX, and Windows
• Basic knowledge of UNIX scripting

Salary Range $68,880 - $113,400 USD

Pay is based on several non discriminatory factors including but not limited to experience, education, skills and office location. In addition to your salary, Colgate-Palmolive offers a performance based bonus and competitive benefits package.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom's of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Science Diet and Hill's Prescription Diet.

For more information about Colgate's global business, visit the Company's web site at http://www.colgatepalmolive.com . To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com . To learn more about Hill's and the Hill's Food, Shelter & Love program please visit http://www.hillspet.com . To learn more about Tom's of Maine please visit http://www.tomsofmaine.com .

Reasonable accommodation during the application process is available for persons with disabilities. Please contact [email protected] with the subject "Accommodation Request" should you require accommodation.