IT Technical Support Engineer

IT Support Engineer
Systems Engineer - IT Service Management
Reno, NV - onsite role

Infosys BPM is seeking a skilled, dedicated and proactive Systems Engineer with strong interpersonal and technical skills to operate in an enterprise. The candidate will be part of the regional IT technical support team. Provide service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Provide analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support the team lead in training, reviews, and escalation handling.

Responsibilities:

• Installing, troubleshooting, maintaining, and upgrading software and hardware
• Seek innovative solutions to problems and make recommendations from implementations. Identify, recommend, and participate in process improvement initiatives.
• Maintain hardware and software inventory.
• Maintain system security via software installed within endpoints.
• Maintaining a broad knowledge of current and emerging systems technologies.
• Performs other duties as assigned.
• Analyzing system upgrades and making recommendations.
• Troubleshooting problems as they arise and considering contingency plans.
• Troubleshooting all IT hardware issues

Basic Qualifications:

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Minimum 3 years of experience related to the job description

Preferred Qualifications

• Experience in Windows operating system: Windows11 Enterprise
• Experience analyzing symptoms for accurate isolation of user and network problems
• Computer/networking systems planning skills.
• Ability to install and maintain personal computers, and networks.
• Knowledge of current technological developments in area of expertise.

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

Work Model:
This role is based out in our Reno, NV facility and is fully onsite.

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 42 delivery centers in 16 countries spread across 5 continents, with 57,908 employees from 124 nationalities, as of June 2023.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, based on its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.