IT - Technical Support Representative (NFWS)

Grand Canyon Education (GCE) is seeking a Technical Support Representative to support the mission of Grand Canyon University through GCE's IT department.

Position Summary/Purpose:

Technical Support's goal is to remove technological stumbling blocks from students while they pursue their educational endeavors with Grand Canyon University.

Primary Responsibilities/Accountabilities/Essential Functions:

• Provide stellar customer service over the phone.
• Deliver excellent live chat support for all students.
• Utilize critical thinking to troubleshoot and resolve computer issues students may be having while using GCU systems.
• Become familiar with LMS, Student Portal, GCU Media, and eBooks.

Equipment Used and Responsibility:

• GCE Workstation
• MS Office

Qualifications:

• Must be customer service focused.
• Must have a positive attitude and a willingness to learn new concepts.
• Must have basic knowledge of Microsoft Office programs such as: Word, PowerPoint, and Excel.
• Must have basic knowledge of PC or Mac computer navigation.
• Must have the ability to think critically.
• Ability to type 30 wpm while interacting with callers and system-based tools.
• Must be willing to work some nights and/or weekends.
• May be required to take a job assessment test.
• Commitment to this role for at least one semester is strongly preferred.

Hours of Operation:

Monday - Friday: 6:00 am - 12:00 am

Saturday & Sunday: 7:00 am - 12:00 am

Experience/Education:

Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student in a Bachelor's program or Master's program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements.

Physical Requirements:

• Sitting: up to 8 hours a day
• Standing: 0 hours a day
• Walking: 0 hours a day
• Lifting: Rarely
• Carrying: Rarely
• Pushing: Rarely
• Bending: Rarely
• Squatting: Rarely
• Kneeling: Rarely
• Climbing: Rarely
• Reaching: Rarely
• Grasping: Rarely
• Fine Eye to Hand Coordination: Continuously
• Driving: Rarely
• Work Environment: Office building on site. Work performed is primarily inside, subject to variations in temperature and weather, equipment noise and dust. Involves frequent positioning in front of a computer screen/monitor and keyboard/mouse.

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2024