IT Technician

ROLE & RESPONSIBILITIES:

• Provide Tier 1 and 2 support
• User account management
• Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups)
• Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments
• Set up and install workstation hardware, and software for end-users
• Provide remote end-users support to employees
• Operation of assigned IT systems
• Create knowledge base articles
• End user support
• Support of facility physical security systems
• Enforce IT and security procedures and policy
• Network support experience
• Support of IT security
• Other duties as assigned

REQUIRED EXPERIENCE: 

• Understanding of User administration (i.e., RBAC)
• Understanding of User administration (i.e., RBAC)
• Excellent communication and customer support skills
• Computer break/fix/upgrade
• Windows 10
• Ability to diagnose and resolve basic IT technical issues
• Experience with Microsoft Technology Stack (Windows, AD, O365, Intune)
• Identifies, researches, and resolves technical problems
• Help Desk Support software experience
• Inventory control
• Good understanding of computer systems, mobile devices, and other tech products
• Candidates must be able to obtain and maintain a Public Trust clearance.
• Candidates must have lived in the United States 3 out of the past 5 years.

PREFERRED EXPERIENCE:

• Apple OS X
• Windows 11
• Corporate VoIP phone systems
• Physical access systems

EDUCATION & CERTIFICATIONS:

• 2-3 years of IT support
• College degree preferred
• Relevant IT certifications (i.e. A+, Network+, Security+, Cloud+, MS 365 Fundamentals, ITIL