IT Technician II (Sacramento)
Job Description
Job Description:
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities:
This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Basic server issues.
- Basic networking issues.
- Answer incoming Quick Fix calls from clients.
Job Qualifications:
- Experience with Windows and Mac OS troubleshooting.
- Minimum two years in Helpdesk support or a similar role.
- Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
- Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active IT Certifications are preferred.
- Valid driver's license and access to a vehicle for client visits.
Job KPIs:
- First-touch closed: Each ticket that is completed with only one time entry contributes to this number.
- Utilization: The percentage of time that you are on the clock and billing time to client tickets
- CSAT: Scores filled out by clients using the rating system in tickets
Compensation
Pay rate ranges from $26.98 up to $30.35 per hour and vary by experience and location.
- Pay increase depends on acquisition of certificates. Technicians are expected to take the company sponsored certification at least once every six months upon hiring.
- (Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST or MCP.)
Benefits
- Paid US Holiday
- Night Shift Bonus
- Paid Time Off (15 Vacation Days per year)
- Comprehensive Health Plans / HMO (Employee & Dependent/s)
- Life and Accident Insurance
- Accident and Disability Coverage
- Company-paid training and certification
- Health & Wellness Program
- Dental & Vision
- Salary Advancement
You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). Then, someone from our team will reach out to you as soon as possible:
Step 1: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT
Step 2: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW
Date Posted
09/05/2024
Views
2
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