IT Technology Specialist - Site Support

IT Technology Specialist - Site Support

Job Description

Summary:

Support the day-to-day operations of PCs, servers and networking equipment for the office location. Coordinate small to medium size IT projects for the location and contribute to large IT projects.

Customers:

Primary customers will be the site personnel in the office, including executives and their assistants. Key stakeholder and working relationships will be established with engineering, infrastructure, and the business depending on the assignment and project scope.

Reports:

The incumbent works for the ITS Infrastructure & Operations Manager and may take functional work direction from others at the facility.

General Duties:

• Supports operational maintenance of local data center and site IT infrastructure and evaluates feature and functionality changes within this environment.
• Provides operational support to the office related computer systems and installed applications, resolves minor infrastructure problems and escalates higher impact issues.
• Leads the planning and execution of office infrastructure implementation projects.
• Performs site IT administration support, requests new employee accounts (LAN, email, etc.), provides IT on-boarding training. Procures IT infrastructure components according to KC established procurement process.
• Network Support - Installs and supports network equipment with assistance from Network Operations team.
• PC Support - Handles site specific help desk problems that require an office/desk visit.
• PC Deployment - Performs imaging on new PC's including software installation.
• Unified Communications support - Installs and maintains UC video and network equipment with assistance from UC Operations team.
• Server Support/Maintenance - Plans and performs maintenance, break/fix and roadmap activities with assistance from the Server team as needed.
• Manage multi-function device and printer fleet - Procures and provides basic support, escalates issues to printer vendor.
• Surplus Coordination - Documents and coordinates IT hardware surplus equipment process for inventory purposes.
• Manages and coordinates local Infrastructure vendors working at site.
• Provides education to office users on K-C available technologies and their proper use. Manages communication plan for new technologies implementations.
• Seeks out and relays future technology recommendations to management and to other ITS team members. Also, serves as coordinator for recommendations by the other ITS team members.
• Maintains site ITS Business Continuity Plan.
• Maintains 1 - 3 year ITS plan.
• Ensures that the LAN and related computer systems are in compliance with established control procedures.
• Demonstrates a commitment to quality performance through personal example by adopting a customer-based philosophy in the level of service provided.
• Demonstrates an analytical and systematic approach to problem solving.
• Facilitates collaboration between stakeholders who share common objectives.
• Rapidly absorbs new technical information and applies it effectively.

Basic Qualifications:

• Associates Degree
• 5 years of relevant experience with demonstrated skills or 7+ or more years of applied experience with demonstrated skills described defined below. Troubleshooting and solving basic computer issues, familiar with Windows XP/7/10, Windows 2003/2008 Server, SQL Server 2003/2008, Cisco Networking, LAN networks, Wireless networks, Firewalls, Microsoft Office products, Skype for Business, SharePoint, smartphones and tablet (IOS, Android).
• Ticketing system management for Incident and Request tracking (i.e.: Service Now)

Customer Expectations:

• Carry out all work safely. Adhere to security policies.
• Carry out assigned tasks in a timely, diligent, and professional manner.
• Establish proactive, confidence-inspiring client and support team relationships to ensure support, maintenance and project work meet business goals.
• Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results.
• Communicate to local management and staff in non-technical terms.
• Adherence to Kimberly-Clark standards and procedures.
• Be able to work outside of business hours when required.
• Be On-Call outside of business hours to support critical incident.
• Occasional traveling may be required for training, event support or project purposes (5%).

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. 25% of people in the world use Kimberly-Clark products every day, and it takes the best people to make that happen.

We're founded on 150 years of market leadership, and we're always looking for new and better ways to perform, especially when it comes to product and process innovation. Our customers are always looking for new and better. Our competitors won't stop evolving. And our communities demand responsible corporate practices. We need bold, transformative ideas from people who can turn them into reality. That means there's no time like the present to make an impact at Kimberly-Clark. It's all here for you at Kimberly-Clark.

About You

You were made to do this work: designing new technologies, diving into data, optimizing digital experiences, and constantly developing better, faster ways to get results. You want to be part of

a performance culture dedicated to building technology for a purpose that matters. You want to work in an environment that promotes sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when your work makes a difference. At Kimberly-Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you'll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.
Total Benefits

Here are a few of the benefits you'd enjoy. For a complete overview, see www.mykcbenefits.com.

You're looking to make a difference. When and where it works best for you. And at Kimberly Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you'll experience Flex That Works, flexible work (hybrid) arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

Great support for good health with medical, dental, and vision coverage options. No waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.
To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, check out the careers website. You'll want to review this and come prepared with relevant questions if and when you pass GO and begin interviews.

And finally, the fine print

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

This role is available for local candidates already authorized to work in the role's country only. K-C will not provide relocation support for this role.
Global VISA and Relocation Specifications:

Primary Location
USA-TX-Dallas

Additional Locations
Dallas World Headquarters

Worker Type
Employee

Worker Sub-Type
Regular

Time Type
Full time