IT User Support Analyst II

This is a Non-Employee Contingent Worker Role providing services for TIAA's family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

The anticipated term of this engagement will be 12 months. This term could be extended based on company business needs.

CW-IT User Support Analyst II

Responds and resolves cyber security incidents. Acts as a triage specialist to incidents. Escalates trouble tickets to Tier 2 Analyst(s) as needed.

Key Responsibilities and Duties

• Monitors the operation of systems and networks to ensure business continuity. Reviews the latest alerts to determine relevancy and urgency.
• Scans to identify security vulnerabilities and potential risks; takes effective measures to prevent and reduce cyber security incidents.
• Analyzes potential risks, vulnerabilities, malware, etc.; as needed.
• Contributes to security audit on a regular basis to ensure compliance with cyber security policies and standards. Manages and configures security monitoring tools (netflows, IDS, correlation rules, etc.).

Educational Requirements

• University (Degree) Preferred

Work Experience

• 2 Years Required; 3 Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

6IC

Start Date: 21-Mar-2023

End Date: 21-Mar-2024

Travel Required: No

Base Pay Range: $31.16/hr. - $33.88/hr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

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Phone: (800) 842-2755

Email: [email protected]

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