IT Vendor Manager

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

Snap Engineering teams build fun and technically sophisticated products that reach hundreds of millions of Snapchatters around the world, every day. We’re deeply committed to the well-being of everyone in our global community, which is why our values are at the root of everything we do. We move fast, with precision, and always execute with privacy at the forefront.

Some core features we build and maintain include Snapchat’s Camera, Creative Tools, Maps, Chat, Memories, Stories, Discover, Games, and Minis. Our Infrastructure teams deliver an innovative and cost-efficient platform that ensures Snapchat is the fastest way to communicate with your friends, no matter where you are in the world. We have one of the fastest-growing digital ad platforms, and our Monetization teams drive measurable returns for advertisers through novel ad formats like Augmented Reality. As a Snap Engineering team member, you’ll help us build the future of communication.

We're looking for a Manager, IT Vendor Operations to join Snap!

What you’ll do:

• Shape the Snap IT vendor strategy while contributing both technical and business expertise.

• Operate as a point of contact and hub between IT, our portfolio of vendors and internal Snap partners such as HR, Legal, and sourcing. 

• Own the full lifecycle of a vendor engagement from contract negotiations, resource activation, project implementation, and ongoing health of the service.

• Setup and drive monthly or quarterly business reviews. Establishing a regular review of performance metrics and service scorecards. 

• Assure appropriate governance with all managed vendors; including contract terms, SOWs, MSAs, SLAs and OLAs are appropriately communicated, tracked and known to the business.

• Develop and manage a calendar for visibility into renewals, negotiation roadmaps, and procurement coordination amongst various IT managers.

• Develop close relationships with internal business owners and technical teams to collect expectations, scope and requirements for vendor performance.

Knowledge, Skills & Abilities:

• Strong knowledge of transactional best practices, purchase controls, vendor negotiations, & contract/vendor management systems

• Strong metric focus to demonstrate success and opportunities

• Familiarity with with enterprise tools such as Google Workspace, Okta, Jira, Confluence, Slack

• Strong verbal and written communication skills

• Excellent prioritization and organizational skills

Minimum Qualifications:

• Bachelor’s Degree or equivalent years of experience

• 3+ years of experience as an IT people manager or as a lead overseeing IT contracts, procurement, and vendor management

Preferred Qualifications:

• Experience implementing vendor management systems

• Experience producing written reports on work performed, KPIs, cost optimization, and/or IT operations

• Experience overseeing the work of IT vendors, including contract governance and delivery controls, as well as developing operational agreements and documenting/resolving performance issues

• Experience coordinating and orchestrating vendor performance reviews

 For NY based applicants: 

• The standard base salary range for this position is $145,000 - 165,000 annually

• This position is eligible for a discretionary performance-based cash bonus

• This position is eligible for equity in the form of RSUs

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].