ITAM Business Consultant (ServiceNow)

We Lead. We Transform. We Deliver.

Ready to elevate your work experience? At Cask, you get to collaborate with incredibly talented people - designers, engineers, technologists, and industry thought leaders - who are all connected by a singular focus on solving business challenges that stand in the way of organizational change and progress. Along the way, we balance culture and business, resulting in a company that is committed to making the lives of our employees a little better and more fun each day through iteration and innovation.

Cask NX is seeking a ServiceNow Business Consultant to join our ITAM business functional team. In this role, you will participate in the design and development of ServiceNow ITAM solutions and strategies that drive digital transformation and innovation. This role requires a high-performing, results-oriented individual to guide our clients in adopting and adapting ITAM best practices in the most efficient and effective way to ensure maximum return on their investment. The ideal candidate is seen as a thought leader with a broad and deep understanding of IT asset management and asset-related business process concepts and able to drive the development of solutions to problems and critical IT asset management efforts, often for the most complex or difficult customer situations.

What you’ll be doing:

• Build a customer-focused relationship with middle- to high-tier clients to identify business challenges and arrive at the best solution
• Conduct needs analysis, establish project specifications, and identify solutions to customers’ business challenges
• Compile business data using industry-specific knowledge to gain insight into a business organization and operating structure
• Lead engagement as the Subject Matter Expert (SME) on relevant best practices
• Lead business process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
• Contribute to the development of customer value objectives and plans to realize the value
• Become trusted advisor status with the customer throughout the engagement
• Manage and communicate process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations

What you’ll bring to the table:

• Demonstrated knowledge and experience working in the areas of hardware and software asset management in a wide range of industries and/or performed as an IT Asset Management leader/practitioner
• In-depth functional expertise and leadership for our clients on the ServiceNow ITAM suite of products including HAMP, SAMP, and CMDB.
• Proven track record of leading at least 6+ implementations of ServiceNow SAMP with CSAT scores of 4.0 or higher
• Expertise in Microsoft, Oracle, and Adobe license metrics and configuration within SAMP
• Working with technical counterparts to advise our clients on their overall Asset Management-related tools and processes and help develop roadmaps, approaches, and plans to improve their overall maturity across their ITAM activities
• Demonstrated experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders
• Extensive experience in process management competencies
• Demonstrated ability in providing thought leadership to sponsors/stakeholders to solve business process and/or technical problems by focusing on options that identify the pros and cons of those options and the risks and impacts of each option
• Experience in building ITAM Programs and demonstrating value to an organization
• Excellent interpersonal skills, customer-centric attitude, and situational awareness
• Outstanding verbal, written, and presentation skills
• Proven team player and team builder
• Strong ownership, accountability, and attention to detail in all work efforts
• Ability to travel 10% of the time

Education, Experience, and Certification Qualifications

• Minimum 5 years experience in process definition, improvement, and re-engineering
• Minimum 5 years experience developing requirements documentation, project artifacts, and process documents
• Bachelor's degree or equivalent (minimum 6 years) work experience
• Working knowledge of the ServiceNow platform
• Prior experience with technical architects to translate business requirements into platform stories
• ServiceNow ITAM-related Foundations training or CIS certification
• ITIL v3 or v4 Certification
• Business Process Management (BPC) training/certification

Perks? Oh, yes.

Cask's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself.

For more information about Cask’s benefits, please visit https://www.casknx.com/careers/.

We value diversity at our company. Cask is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

To learn more about Cask NX, please visit our website at https://www.casknx.com/ and be sure to follow us on LinkedIn, Facebook, and Twitter.

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Cask NX LLC adheres to the Safer Federal Workforce Task Force COVID-19 Workplace Safety: Guidance for Federal Contractors and Subcontractors and Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors, and conforms with the designated COVID-19 safeguards and workplace safety protocols; accordingly all job candidates must be fully vaccinated against COVID-19 prior to the first day of work and provide proof of such vaccination. The term “fully vaccinated” shall mean the candidate has received the single dose vaccine or the last dose of the double dose vaccine at least two weeks prior to commencing work for Cask NX LLC.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.