ITAM Governance Manager

Overview:

This is a remote role that may be hired in several markets across the United States.

This position provides governance and oversight to the IT Asset Management (ITAM) Program by ensuring the program’s published policy standards procedures controls and operating metrics are effectively managed and aligned with regulatory requirements and risk management strategies. Analyzes highly complex aspects of the ITAM program evaluates effectiveness establishes testing practices facilitates reporting and supporting narratives and identifies/supports improvement opportunities. Collaborates with peers domain leads risk lines of business senior leadership or stakeholders as appropriate and serves as an ITAM governance partner and subject matter expert. Establishes and maintains supporting procedures and job aids.

• Governance and Oversight: Provides governance and oversight to aligned ITAM domain’s processes. Ensures published policy standard procedures controls and operating metrics are current and aligned to regulatory requirements. Identifies and helps implement necessary updates to published documents.
• Control testing: Establishes practices to perform sample testing of domain controls. Partner with domain to resolve any improvement opportunities.
• Data Analysis: Sources compiles and interprets data. Performs data analysis on an advanced level effectively communicating and directing analysis output.
• Reporting: Produces reports based on data analysis industry trends and process capabilities. Conveys patterns problems and areas of improvement. Develops process enhancements based on reporting.
• Communication: Prepares or assists with documentation. Includes leading roadshows office hours or other presentations for domains technology partners and other technology leadership.
• Leadership: Leads by example a forward thinker and a lifelong student. Recognizes opportunities to mentor and educate ITAM team members and technology partners.

Bachelor's Degree and 6 years of experience in Analytics Modeling or Reporting OR High School Diploma or GED and 10 years of experience in Analytics Modeling or Reporting

Desired skills:

• 10 years' experience in ITAM/Proven IT Asset Management knowledge including working experience of ServiceNow Hardware Asset Management Software Asset Management and/or Configuration Management modules.
• Familiarity of FFIEC and ITAM frameworks such as ITIL NIST and COBIT.
• Financial institution experience a plus.
• Experience with defining drafting and implementing ITAM policies standards controls and metrics. Includes control testing. Experience with Archer is a plus.
• Excellent verbal and written communication skills. Includes ability to collaborate with cross-functional teams.
• Strong analytical skills. Includes a keen attention to detail an ability to identify and interpret data trends and ability to assess current and future state processes from a risk lens.
• Experience working in an agile environment. Experience with Jira is a plus.
• Ability to take initiative and meet deadlines in a fast-paced environment.
• Proven organizational and time-management skills including the prioritization of multiple tasks.

If hired in North Carolina the base pay for this position is generally between $102000 and $145000. Actual starting base pay will be determined based on skills experience location and other non-discriminatory factors permitted by law. For some roles total compensation may also include variable incentives bonuses benefits and/or other awards as outlined in the offer of employment.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program with customized offerings including those designed to support families however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.