ITM Agent

Sound Credit Union is currently seeking a ITM (Interactive Teller Machine) Agentto join our team! If you have a passion for helping others, possess a sense of curiosity, enjoy problem-solving, value building customer relationships, and are seeking a place that offers opportunities for professional development, then this position at Sound might be the ideal opportunity for you. We offer a welcoming environment with opportunities for professional growth, a passion for community involvement and great benefits to support employee wellbeing.

Your compensation:

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered and provide room for growth over time. The target salary range for this position is $20.00 - $22.50 depending on previous experience and education. The full salary range is $20.00 - $25.00.

Why Work with Us:
We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring that every voice is heard and valued. Learn more about our company culture on our career's page!

Your Benefits:

• 100% employer paid premiums for medical, dental, vision, and disability for yourself and more than 70% for dependent's premiums.
• 401k match dollar for dollar up to 4% - plus an additional discretionary profit share.
• Three weeks Paid Time Off (PTO) accrued annually to start, with increases over tenure.
• Up to 40 hours of employer paid Work/Life Balance time, awarded annually.
• 10 employer paid Federal Holidays every year.
• Up to $1,000 or 3% annual salary equivalent annual bonus may be awarded when the Credit Union meets its goals, paid each November.
• Up to $50/month gym/lifestyle reimbursement.
• Up to $5,000/year Tuition Assistance Program.
• Incentives for multilingual speakers.
• Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services.
• Free and/or discounted banking services and loans.
• Employee Charitable Matching Program.
• Free ORCA pass.

What you'll do:

Responsibilities:

• As the first point of contact, you will assist our members with financial transactions, respond to inquiries, build relationships, and provide information on account status, balances, and loan details to deliver exceptional member service.
• Display an engaging, on-screen presence, positive attitude, and effective communication style through video conferencing.

Requirements:

• One year experience a customer service position required.
• Bilingual in Spanish and English is preferred.
• High School Diploma or equivalent required.

In addition:

• Must be bondable.
• Employer sponsorship to secure or maintain employment authorization is not available.

Our hours:

To best serve our members, this position requires an in-person schedule. Shifts are typically Monday - Friday 9:00AM - 6:00PM, with rotating Saturdays 9:00 AM - 1:00PM, affording a day off during the week.

About Sound Credit Union...

Sound Credit Union was founded in 1940 and is one of Washington State's largest credit unions. We have 26 full-service branches located throughout the Puget Sound region. We live by our Guiding Principles of Make a Connection, Be a Champion, and Doing the Right Thing for our members, employees, and community. Visit our website at: https://www.soundcu.com/careers/ to apply.

The Future is in Our Hands...

Sound Credit Union is proud to be an Equal Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age, or any other protected status.

People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply!