ITSM Lead - ITIL Service Management
Job Description
Role: ITSM Lead - ITIL Service Management
Duration: 12 Months (Contract)
Location: Beaverton, OR (On-Site)
Key Skills: ITIL 4 Certification, ITIL (Information Technology Infrastructure Library), ITSM (Information Technology Service Management), Data Analytics, ServiceNow, Agile
1. Data analysis
2. Excellent communication
3. Ability to run a SQL query to validate data
Requirements:
- Bachelors Degree in Data Science, Communications or equivalent.
- 7+ years of ITIL related work
- Hands-on experience in technical writing
- Thorough understanding of ITSM best practices
- Experience in data analytics
- Excellent analytical and problem solving skills.
- Strong knowledge of the ServiceNow data model and relationships.
- Experience with Agile methodology.
- ITIL 4 Certification preferred
who we are looking for
- As our Service Management Data Accountability Lead you build and manage recurring audit processes that drive accountability of data owners to review, update and remove data as appropriate across the IT organization.
- This role oversees data quality, creates and maintains data processes and partners with stakeholders to share best practices with regard to data quality and standards.
- The ideal candidate has extensive experience with data quality, leading initiaves and documentation.
- This role will work closely with process owners and stakeholders to design and deliver standards and processes to improve data quality and improve accountability amongst users.
- A typical day will include data review and analysis, updating and/or creating processes to maintain and improve data quality, creating and updating data dictionaries to assist users in self service practices.You may also find yourself assisting with data compliance challenges and leveraging data from ServiceNow to assist in audit findings.
- You will work with multiple members of the Service Management team as well as the ServiceNow platform team and multiple stakeholders.
Date Posted
03/28/2023
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