ITSM ServiceNow Administrator

The ITSM ServiceNow Administrator will be responsible for the day-to-day administration of the ServiceNow Toolset. As a ServiceNow administrator, your duties are to design, develop, build, and customize applications or provide support responsibilities to end-users of the software. You administrate the workflows on the software, implement new systems or add-ons, help with problem resolution, and test systems for efficiency. ServiceNow admins also work closely with other IT specialists to ensure that workflow solutions are implemented uniformly across a network.

What You'll Be Doing:

• Work closely on the design and initial deployment of the ServiceNow ITSM Platform.
• Plan, Test, and Implement platform upgrades. Implement continuous improvements to platform.
• Identify opportunities to leverage automation.
• Day to day Platform support.
• Focus on KPI measurement and reporting.
• Security administration, maintenance to include patch and update application and full environmental upgrades.
• Prepares requirements, SOWs, and supporting documentation and application user guides.
• Consult and liaison with vendors, or content integrators, managing the relationships, and projects.
• Review service contracts / statements of work and request edits for approval.

What You'll Need:

• At least 4 years' experience with ServiceNow Design and Administration.
• Prior experience with ITIL frameworks.
• Familiarity with Angular JS, Bootstrap, JavaScript, CSS, HTML and ServiceNow API skills
• Working knowledge of General IT Systems and Applications, and ITSM processes.
• Good written and communications skills with the ability to clearly document and explain business processes.

Bonus Points:

• ITIL certifications or training
• ServiceNow Certified System Administrator (CSA)
• AWS Administration experience
• Familiarity with DevOps (CI/CD) concepts
• UI/UX Design Experience

Company Benefits:

Our work environment is energetic, focused, fun, and collaborative. We've created a special culture where trust and transparency are the key and employees are empowered to make their own decisions. Our people are passionate about what we do and have an indomitable spirit to get things done. Everyone is a part of the big picture here.

First Orion has been voted a Great Place to Work with top rankings in every category! Learn more about what our employees have to say on our First Orion Glassdoor page!

At this time, we are not able to sponsor visas, such as H-1B, for this particular position, Cloud Engineer. First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion's immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law. First Orion is an Affirmative Action and Equal Opportunity Employer.