ITT Coordinator

Fisher's Technology

Fisher's mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the "Best Places to Work in Idaho" for the last fifteen years.

Fisher's is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, OCE and many others), and streamline business operations with electronic document management and related software solutions. Learn more at www.fisherstech.com.

ITT Coordinator

Fisher's is seeking a qualified individual to fill our ITT Coordinator position. This team member will work closely with the ITT Coordinator and Accounting Team to ensure all ITT's are processed accurately and in a timely manner.

Responsibilities to include the following but not limited to:

• Assist with processing for Inbound ITT's: A non-Fisher's dealer who contracts with Fisher's to maintain their equipment in our geographic range (ID, MT, UT, & WA).
• Assist with processing for Outsourced ITT's: Fisher's contracts with another service provider to maintain our equipment in their geographic ranges (most other states/locations).
• Manage an email inbox with customer inquiries and respond within a timely manner.
• Assist customers with their requests for service and supplies.
• Assist with coordination of moves with partner dealers for customers outside our servicing area.
• Maintain and monitor system for customer's request.
• Provide information to partner dealers for billing purposes.
• Work closely with partner dealers across the nation as needed.

Qualifications:

• Be a self-starter and able to produce high quality work with a level of autonomy.
• Strong written and verbal communication skills.
• Have strong attention to detail.
• Must be able to multitask and manage multiple requests simultaneously.
• Always offer the highest standard of customer service and ensure extremely happy customers.
• Maintain cooperative and effective working relationships with others.
• Be friendly and engaging when communicating with customers and fellow team members.
• Be proficient in Microsoft office suites (i.e.- Excel, Word, OutLook, etc.).

Fisher's Technology offers an extensive benefits package that includes the following:

• Medical, Dental, & Vision Insurance
• Life Insurance
• Additional Voluntary Life Insurance
• Paid Time Off
• Paid Holidays & Extra Floating Holiday
• 401(k) & 401(k) Matching
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Short & Long Term Disability Insurance
• Accident & Critical Illness Insurance