IT/Trial Support Specialist

THE FIRM

At Alston & Bird, an international law firm, we take pride in our work through impactful communication, collaboration, and community involvement. Our company culture has been recognized for Fortune magazine's "100 Best Companies to Work For©" for 25 years in a row. This accolade, along with many others, fosters a continuous drive for innovation and professional development amongst our employees. Here at Alston & Bird, we have built a foundation of trust, consistency, and humanity that contributes to our overall success.

JOB DESCRIPTION

• Under direction of supervisor, performs a variety of technology support functions including hardware, software, and multimedia.
• Provide advanced technical and informational assistance to users of the A&B computer systems in a timely, accurate, and courteous manner
• Assist with the installation, configuration and support of Windows-based equipment and applications in our network environment.
• Assist with the setup and execution of video and hybrid conferences & events.
• Assist users with using Zoom, Microsoft Teams and other video and teleconference platforms.
• Perform software and hardware product testing to ensure that proposed technology meets design specifications and is within total quality management limits and standards.
• Provide after-hours technical support and coverage when needed.
• Perform routine support on computers, printers, and other peripherals, including but not limited to connecting to wireless networks, clearing paper jams, replacing toner cartridges, relocation and/or temporary setup of computer equipment, re-imaging, etc.
• Procure rental equipment through third party vendors throughout the country to support trials, arbitrations, hearings and war rooms.
• Travel to provide onsite technical support across the country for events such as remote trials, arbitrations, hearings and war rooms as needed.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

• Owns and provides timely resolution of all incident tickets.
• Install new software packages on Firm computers and assist users with getting started and becoming self-sufficient with firm technology.
• Complete office setups and relocations as necessary.
• Assist with documentation and inventory of hardware & software as necessary.
• Keep abreast of new technology.
• Responsible for the completion of assigned project deliverables and identify implementation issues in a clear, thorough, and timely manner.
• Assist other staff members with special projects as required.
• Adhere to A&B's technology standards, data protection and security awareness policies and procedures.
• Assist with equipment procurement for events through third parties
• Monitor depositions or similar proceedings through various virtual platforms and provide technical support as well as assisting the clients, videographers, and court reporters regarding various issues that occur during depositions.
• Keep manager informed on the status of work/projects, problem areas and customer satisfaction.
• Performs other duties as assigned.

SKILLS NEEDED TO BE SUCCESSFUL

• Ability to communicate effectively both orally and in writing with computer users regarding problems and questions.
• Excellent customer services skills and the ability to work in a challenging environment.
• Knowledge of video conferencing systems and web conferencing equipment and systems.
• Ability to work well in a team and independently
• Ability to understand and translate technical material for non-technical users.
• Excellent organizational skills for prioritizing projects.
• Thorough knowledge of Microsoft Windows and Microsoft Office Suite.
• General knowledge of PC LANs and networks including Windows.
• Ability to quickly learn new applications and upgrades to existing applications.

EDUCATION AND EXPERIENCE

• Ability to understand procedures and instructions specific to the area of assignment as would be acquired during four years of high school.
• Associate or bachelor's degree is not required but preferred.
• Minimum 3 years of experience in a Windows and network environment.
• Previous experience in the legal field is desired.
• Previous experience teaching computer applications and writing documentation for applications is desired.

PHYSICAL EFFORT

• Repetitive motions - substantial movements of the wrists, hands and/or fingers.
• Crouching, kneeling, standing, climbing, stooping, walking, pushing, pulling, and lifting.
• Talking - expressing or exchanging ideas by means of spoken word. Ability to convey detailed or important spoken instructions to other workers accurately.
• Hearing - ability to receive detailed information through oral communication.
• Sitting most of the time.

EQUAL OPPORTUNITY EMPLOYER

Alston & Bird LLP is an Equal Opportunity Employer does not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.

The statements contained in this position description are not necessarily all-inclusive, additional duties and responsibilities may be assigned and requirements may vary from time to time.

Professional business references and a background check will be required for all final applicants selected for a position.

If you need assistance or an accommodation due to a disability you may contact us at [email protected].

Alston & Bird is not currently accepting resumes from agencies for this position. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if Alston & Bird hires the candidate.