Ivanti System Engineer

Who We AreJPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.

Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance

outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.

Why JPS?We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road:

1. Own it. Everyone who wears the JPS badge contributes to our journey to excellence.

2. Seek joy. Every day, every shift, we celebrate our patients, smile, and emphasize positivity.

3. Don't be a jerk. Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.

When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you!

For more information, visit www.jpshealthnet.org.

To view all job vacancies, visit www.jpshealthnet.org, www.jpshealthnet.org/careers, or www.teamacclaim.org.

Job Title:

Ivanti System Engineer

Requisition Number:

30128

Employment Type:

Full Time

Division:

IT TECHNICAL SERVICES & SECURITY

Compensation Type:

Salaried

Job Category:

Information Technology

Hours Worked:

8:00 AM - 5:00 PM

Location:

JPOC 1400

Shift Worked:

Day

Job Description:

Job Summary: Under the direction of the Mgr IT & Network Resources, the Ivanti System Engineer provides day-to-day consultation, training, instruction, troubleshooting, and problem-solving to computer application users for software. This position ensures the effective operation of all systems, installs and configures application systems, and recommends software acquisitions and upgrades. The Ivanti System Engineer is primarily responsible for directly supporting the needs of the organization. They will work closely with the IT team to understand the business requirements and ensure that Ivanti products are integrated and configured properly.

Essential Job Functions & Accountabilities:

1. Designs and implements the Ivanti suite of products, including Ivanti Endpoint Manager, Ivanti Identity Director, and Ivanti Automation.
2. Configures and maintains the Ivanti products to meet business needs.
3. Works closely with the IT team to ensure the Ivanti products are integrated with other IT systems.
4. Develops and maintains technical documentation, including installation procedures, configuration guides, and user manuals.
5. Troubleshoots and resolves Ivanti-related issues and work with vendors to resolve product defects.
6. Monitors Ivanti performance and implement optimizations as needed.
7. Provides training and support to end-users on Ivanti products.
8. Follows departmental processes, including but not limited to on call, project prioritization, status reports, security, documentation, change control, and time tracking.
9. Job description is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned.
10. Must be able to complete all job duties and functions of the role with or without assistive/adaptive devices, and/or reasonable accommodations.
11. Work environments may differ based on job functions and location. Work is subject to schedule changes and/or variable work hours.

Qualifications:

Required Qualifications:
• Bachelor's degree in relevant field and/or equivalent experience/training from an accredited college or university.
• Two (2) plus years working with Ivanti Service manager.
• Six (6) plus months of experience with Windows Server environment.
• Six (6) plus months of experience with IT Service Management (ITSM) process and procedures.
Preferred Qualifications:
• Ivanti certifications (e.g. Ivanti Certified Engineer).
• Experience with IT Service Management (ITSM) systems.
• Solid understanding of IT infrastructure.

Location Address:

1400 S. Main Street

Fort Worth, Texas, 76104

United States