IVR Engineer

The IVR Engineer designs, develops, maintains, supports, documents, tests, and/or debug new and existing software systems, applications, and/or technical infrastructure.

This position has flexibility to work onsite in our Meridian Idaho campus and/or hybrid location (onsite and work-from-home).

Required Experience:

• Engineer I: no specific experience required, though some automated business phone system or relevant engineering experience is preferred
• Engineer II: 2/+ years' design or development of software applications, systems, technology infrastructure, or related experience
• Engineer III: 4/+ years' design or development of software applications, systems, technology infrastructure, or related experience.

Preferred Experience:

• UCCE
• NICE inContact CXone Studio

Required Education: must meet one of the following requirements

• Bachelor's Degree in Computer Science, Electrical Engineering, Information Systems, or closely related field of study or equivalent work experience (Two years' relevant work experience is equivalent to one year college)
• International Degree equivalency
• Applicable certification(s) +2 years additional experience
• Associate's Degree in Computer Science, Electrical Engineering, Information Systems, or closely related field of study + 2 years additional experience

Your day may look like:

• Engineers, configures, monitors, manages, and troubleshoots software systems, applications, and/or technical infrastructure.
• Researches, implements, monitors, manages, patch, and troubleshoot various systems, software, and/or technologies.
• Monitors application performance by anticipating and correction operational issues before occurrence.
• Develops tools and/or scripts to support and improve current software, systems, or technology build and release process and continuous integration and delivery initiatives. Automates software deployment processes and develops automation tools. Ensures the integrity of the builds and artifacts.
• Creates test processes and procedures used to ensure that software operates within defined requirements.
• Implements test plans, automation, and validation strategies.
• Develops and maintains automated test scripts to reduce repetitive manual testing.
• Participates in full development lifecycle including requirements analysis and design.
• Writes technical specifications based on conceptual design and stated business requirements.
• Supports, maintains, and documents software functionality.
• Analyzes code to find causes of errors and revises programs.
• May review solution performance and continually assess health of software, systems, and/or technologies. Tracks and drives awareness to operational and technical risks.
• Performs other duties and responsibilities as assigned.

#LI-Hybrid

Reasonable accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.