Java Application Support Lead - VIRTUAL!

Our Story

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.

We are proud to announce that Alight certified as a Great Place to Work for fourth consecutive year! https://bit.ly/3rcaE9y In 2021 we were also named a Best Place to Work by Parents@Work, earned a perfect score on the Human Right Campaign Foundation's Corporate Equality Index and was listed among the top 100 companies for remote workers by Flexjobs. Click here https://bit.ly/3qGTguq to learn more about what makes Alight a great place to work!

Job Description

The Application Support Lead is responsible for complete design, development, development testing for ongoing support enhancements/upgrades/maintenance for the applications as well as working closely with client delivery to resolve issues daily. The Support Lead may also be responsible for coaching other team members and performing quality reviews of the work of other team members. The Application Support Lead should be deep in his/her technology and domain specialty but have learning agility and versatility to learn technology outside his/her specialty to improve delivery. A team-first mentality is required as well as the willingness to help other team members to improve the delivery success.

What You'll Do

• Works closely with development and support groups to develop, plan, and implement system enhancements and upgrades.
• Demonstrates solid problem-solving techniques across multiple areas of technology and operational models. Resolves issues with wide impacts. Coaches others to build problem-solving skills.
• Gathers and analyzes business needs and requirements. Associate is able to provide/suggest multiple solutions within and outside the associate's area of expertise to meet needs.
• Facilitates outage restoration calls to access application impact, notify the business, and restore system issues. Associate will also be held responsible to document issue summary, provide root cause analysis, and implement remediation actions.
• Produces solid technical documentation and seeks and incorporates feedback where appropriate. Associate coaches others in writing technical documents.
• Interprets and executes the project management methodology. The support lead coaches others to understand and execute the project management methodology.
• Leads client environment and systems requirement meetings to elicit and understand the client's needs/requirements and identify issues to complete the scoping.
• Configures the application to support requirements and design.
• Take a strong lead in working with the client throughout the life of a project or issue.
• Evaluates and synthesizes predictions for growth. For example, evaluates new hardware and software to determine its need and cost vs. benefit and/or application in the existing system.
• Reviews applications for continuous improvement, analyzing applications for efficiencies and areas of improvement.

What You'll Need

• Minimum 4 years of Java, with at least 2 years in Application Support experience.
• Experience with API's, AWS and Cloud-based Saas Platforms.
• Experience with New Relic Monitoring
• Have experience in gathering customer requirements and translating into business needs.
• Server knowledge and Application Support.
• Be highly organized, able to multi-task and prioritize effectively in a fast-paced environment.
• Have solid experience of Agile software methodologies and the Software Development Lifecycle.
• Significant experience in two or more of the following core technology areas Java /J2EE, Spring, Spring Boot.
• Knowledge of data formats, including JSON, XML, XSLT, and CSV.
• Knowledge of RESTful frameworks with focus on API development and support (preferred).
• Ability to use and manage GIT repositories.
• Experience working with continuous integration and development pipeline tools such as Jenkins, Jira, and Artifactory.
• System integration using synchronous and asynchronous protocols including SOAP, REST, IBM MQ, JMS, Kafka, or other technology.
• Microservices concepts and frameworks.
• Database concepts, database design and data modeling (Relational and NoSQL database).
• Demonstrated experience with Spring and Spring boot, docker.
• Experience with Relational databases such as Postgres and DB2.
• Experience working with Linux/Unix and Docker Containers.
• Associate interprets and executes the project management methodology. Associate coaches others to understand and execute the project management methodology.
• Lead client environment and systems requirement meetings to elicit and understand the client's needs/requirements and identify issues to complete the scoping.
• Configure the application to support requirements and design.
• Take a strong lead in working with the client throughout the life of a project or issue.
• Evaluates and synthesizes predictions for growth. For example, evaluates new hardware and software to determine its need and cost vs. benefit and/or application in the existing system.
• Reviews applications for continuous improvement, analyzing applications for efficiencies and areas of improvement.
• Bachelor's Degree in a technical field or relevant business experience

**US Citizenship requirements- as this role supports services provided to the federal government and/or a federal government contractor, proof will be required to verify US citizenship status at time of hire**

**Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Proof of vaccination will be required. Alight complies with federal, state, and local laws with regard to accommodations related to this policy and will consider any accommodation request during the recruiting process. **

Background Check Required

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Additionally, an active security clearance or the ability to obtain one may be required for this role.

Equal Employment Opportunity

Alight is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, physical or mental disability, veteran or military status, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, Alight takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, protected veteran status, or national origin.

Reasonable Accommodations

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Diversity Statement

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Authorization to Work in the United States

Applicants for [employment/this position] in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.

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We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $100,200.00/year (for full time employees) and the estimated maximum base salary for this role of $223,200.00/year (for full time employees). In addition to a base salary, this position may be eligible for a bonus and/or other incentive plans. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.