JEFE INFRAESTRUCTURA

Job Summary:

THE TEAM

The Enterprise Support Technology Services team, which is part of the Global Support & Operations organization, provides technology support for Ticketmaster’s clients. This includes all tasks associated with the successful operation of Ticketmaster’s software and hardware used at client venues and offices. The team mission “Support the Client, Support the Account Teams, Support the Fan” and strives to provide excellent support while realizing improvements in efficiency, ever-changing technology, support needs and professional growth for the staff.

THE JOB

This position will focus on a variety of responsibilities within the Network and Wireless Engineering Team from USA and other countries. This individual must be highly motivated with strong communication and leadership skills, expected to represent Ticketmaster México with confidence in any situation, both in person and via video and tele-conference calls.

This position will foster a support driven partnership with Ticketmaster and client stakeholders in the Information Technology, Ticketing, and Business Operations areas of the ever-expanding live entertainment business. This position is key to ensuring the successful execution of events for both clients and patrons to maintain the level of excitement that can only come from attending live events.

WHAT YOU WILL BE DOING

• Provide advanced level technology support for all Ticketmaster venues. This includes but is not limited to Ticketmaster products (Point of Sale, Access Control, EMV), wired/wireless networks, and various network monitoring tools (SolarWinds and Airwave) as well as wireless concession system integrations
• Provide instruction and training for others on venue hardware deployment, equipment maintenance procedures and processes
• Provide wireless consultation for 3rd party IT Access Control integrations
• Provide remote support utilizing clients as remote hands
• Expert understanding of all TM products, deployments, and installations
• Receive, investigate, resolve, and track network issues that have been escalated to the team
• Recognize areas for procedural or process improvement

• Utilize excellent communication skills to all levels (CST to CTO) including presentations both written and verbal.
• Work closely with Senior Network Engineers, venue management and operations staff to assess needs and deliver the required support
• Responsible for compliance to all IT security policies and procedures regarding documentation, labeling, asset tracking and quality assurance
• Track projects and workflow via case management program to ensure efficient resolution and proper communication of status to relevant parties
• Lab test new hardware technology, and cloud-based monitoring tools
• Other duties as assigned

WHAT YOU NEED TO KNOW

• IT experience, technology degree/certifications, and/or equivalent tenure in industry or role related experience required

• Strong aptitude for understanding concepts and methodologies, both technical and non-technical
• Excellent working knowledge of Microsoft, Apple, and mobile device applications.
• Experience with both wired and wireless networking technologies and products
• Advanced experience in understanding work plans, reporting status of tasks, determining event specific needs, and the ability to work with various internal and external teams
• Ability to travel required, including valid passport or ability to attain one.
• May be required to work nights, weekends, or holidays
• Candidate must be dynamic to meet the needs of an ever-changing live entertainment environment
• Bi-lingual – English required.

¿Qué ofrecemos?:

• Contratación directa.
• legal and superior benefits, membership to our various internal programs.
• Free parking.
• Full time.
• Work location: Iztacalco - Metro near Velódromo
• Collaborative work environment.

LIFE AT TICKETMASTER MÉXICO

We are proud to be a part of OCESA and Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

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