Jira Administrator (Contract)

Fox Robotics is at the bleeding edge of warehouse automation, with a focus on autonomous forklifts. As the leader in this space, Fox has clear product market fit and is scaling fast, with plans to double from ~100 employees to nearly 200 this year alone. With this growth, employees have a once-in-a-career opportunity to learn, all while working as part of a mission-driven team focused on making robots that work.

We're looking for a (contract) JIRA Admin to help us temporarily in an effort to evaluate our current ticketing system. This will be a short-term contract, estimating 2-3 months of work. 

What you’ll do:

• Analyze, review, and document current functionality to determine potential areas of improvement for both Jira instances and Confluence spaces
• Testing and delivery of solutions, workflows, tools, plugins, and integrations with various applications and other Jira projects to validate functionality and compatibility
• Drive business analysis and functional requirements sessions with stakeholders
• Clearly document required functionality for review / approval
• Build, and customize additional projects, automations, workflows, screens and screen schemes, custom fields and field configurations, permissions, tools, and users according to the needs of projects and teams

What you’ll need: 

• Bachelor's degree in Management Information Systems, Computer Science, or related discipline
• 4+ years’ experience as JIRA Administrator with experience customizing JIRA projects with various schemes and complex workflows
• Hands-on experience working with the Atlassian product suite, with specific focus on Jira Service Management, customer portals, SLAs, queues, customer accounts, etc.
• Experience in the design, build, customization, and roll out of advanced Jira workflows, schemes and automations
• Knowledge and application of best practices for JSM/Jira
• Expert level Atlassian tool administration knowledge on JIRA and Confluence
• Ability to write custom JQL (Jira Query Language)
• Ability to construct custom dashboards using various filter types in JIRA
• Ability to construct Confluence pages and integrate JIRA projects with Confluence pages
• Strong analytical skills
• Ability to work in a dynamic, fast-paced, and agile environment
• Must have a strong work ethic with good time management skills to manage multiple responsibilities with conflicting priorities and tight deadlines
• Excellent verbal and written communication skills

Nice to have:  

• Experience developing custom plugins for JSM/Jira
• Expertise using Python
• Master’s degree in a related field
• Position may involve some interfacing with customers

Benefits and perks:

• A once in a career opportunity to build, alongside colleagues who deeply care (plus robots that aren’t bad, either!)
• Competitive hourly salary (open to consultants and contractors only)