JIRA Analyst (Data Analytics & Reports)

Join our Product team’s Enterprise Product Management Office (PMO)! We are focused on efficient and impactful software development management from ideation to launch. We’re looking for an innately curious business analyst, with an interest in reporting and evaluating trends on team performance, alignment with strategic initiatives, and success of launches.  You will be able to work with all facets of our enterprise, from engineers to marketers, while exposing areas to work smarter with high quality.  Your influence will impact some of the biggest brands in the world and their millions of viewers.This is a great opportunity to dive into the world of Project Management within a SaaS tech environment and gain exposure to both engineering and product management best practices, ways of working and prioritizing critical projects for the business.

Technologies We’re Using

• Smartsheet Enterprise
• Atlassian Suite (JIRA, Confluence)
• Gainsight PX
• Aha!
• Jellyfish

Job Responsibilities 

• Support in financial tracking and reporting work for the program/project.
• Manage work plan, tracking, and analytics for the program/project execution.
• Responsible for the creation and maintenance of management dashboards and executive summaries.
• Support in resource management support including roll-on/roll-off, resource tracking, and reporting.
• Ensure completion of tasks such as project operations support, deliverable management, communication support, and project/service management tooling support.
• Communicate project/program management status to different stakeholders as required.
• Be the main point of contact for all PMO support and internal subject matter experts for various technologies that Brightcove’s Product and Engineering teams use to project manage tasks and projects; Aha! and Jellyfish SaaS instances, supporting Product and Engineering teams with functions and frequent reporting.
• Manage the cycle time and flow through the SDLC process via cycle and trend reporting
• Be the source of truth for analysis at our fingertips: create indices, report analytics, identify insights.
• Build up a repository of project templates both technical and management to support the Project Managers – use examples from current and past projects to identify best practice.  
• Continue to evolve the processes and templates throughout the project lifecycle.
• Enforce data hygiene within JIRA and train others around the organization on best practices and improved processes.

Qualifications/Experience 

• 3+ years in data or business analysis function for a software development firm or agency.
• High attention to detail, innately curious about behavior patterns and impact.
• Creative and strong problem solver while bringing new ideas and solutions to drive operational excellence.
• Positive attitude with a team player mentality; Ability to effectively communicate and collaborate within and across teams.
• Ability to work in a fast paced environment with multiple priorities and competing deadlines.
• Ability to extrapolate trends from data and present findings.
• Demonstrated ability to specify KPI and reporting requirements.
• Attlassian, Jellyfish and Aha! experience are musts.
• Smartsheet and Gainsight Experience nice to have.

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals.  

While remote work arrangements are available for most positions we also offer hybrid or on-site working options in our vibrant Guadalajara office located right in front of Andares shopping mall where employees enjoy access to fully-stocked kitchens, company events and social activities as well as an inspiring work environment. We are focused on creating a culture where inclusion and growth are at the center. We value collaboration, creativity, work/life balance, professional growth and providing an empowering space for open communication. You will have plenty of opportunities to meet your colleagues around the globe as we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email [email protected]. 

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