Journey Manager - Remote

You could be the one who changes everything for our 26 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: The Centene digital consumer journey manager is responsible for developing, recommending, and supporting the customer interaction strategy, driving performance, defining metrics, and monitoring success to achieve optimal digital experiences consumers across all lines of business. Journey managers will be responsible for one or more sub journeys from the main journey. Accountable for leading journey-aligned initiatives and serves as point person for tactics and experience flows across channels.

Supports journey owners and key stakeholders in creating a customer-centric organization to understand customers' situations, perceptions, expectations, and experiences

Responsible for a given end-to-end user experience(s) (journey or sub-journey) to enrich partnership between business, operations, and technology across multiple digital products

Ensures cross-journey collaboration and communication, always advocating on behalf of the holistic stakeholder experience

Responsible for overseeing, initiating, and researching how to solve critical customer pain points and creating strategic recommendations to drive future initiatives

Helps prioritize underperforming journeys and helps establish future customer-focused strategies and digital product roadmaps

Establishes the 'Voice of the Customer (tracking, monitoring, listening) for satisfaction and stakeholder feedback loops aligned with respective business stakeholders

Responsible for developing and implementing the most appropriate course of action to meet customer needs across digital channels

Algins cross-functional teams and collaborates to identify journeys that matter based on customer goals and business outcomes

Education/Experience: Bachelor's degree in Marketing or Information Technology related fields or equivalent experience. 5+ years of relevant experience. Experience in Journey Mapping, Research, Business Analysis preferred.

Centene is in the process of updating several IT job profiles and based on this update the job title for this role may change.

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.