Jr. Application Support Engineer

Navixus | Tech Mahindra

Jr. Application Support Engineer

Posted Yesterday

Be an Early Applicant

Alpharetta GA USA

Hybrid

85K-90K Annually

Junior

Artificial Intelligence • Natural Language Processing • Professional Services • Analytics • Consulting • Conversational AI • Generative AI

Navixus provides strategy consulting and leading-edge technologies to make the most of every customer touchpoint.

The Role

Join as a Site Reliability/DevOps-focused engineer supporting Wealth Management applications. Responsibilities include incident management production L2-L3 support automation of operational tasks performance troubleshooting CI/CD support capacity and change management observability and collaboration with development and business teams to improve platform stability and resiliency.

Summary Generated by Built In

Job Summary
Job Title: Jr. Application Support Engineer

Location : ALPHARETTA GA

Interview type: L1 - Video and L2 - Face to Face
Position Overview:

The Wealth Management Production Management Site Reliability Engineer position is a highly visible/critical role which will be a team member of technical SMEs managing the stability and optimization of the Wealth Management systems. Scope includes but not limited to the day-to-day support of the organization's technology related outages collaboration on technology projects

focused on stability optimization business impact analysis and associated risk-related methodologies. This role will be responsible for overall stability of the Wealth Management Investment Management application platforms participation on key optimization initiatives and collaboration with multiple technical teams within . Additionally partner with WM business units various levels of management and staff to collect analyze and make recommendations on optimizing the platform. This position will mainly perform DevOps/SRE role in Java Unix & SQL technologies technology
Responsibilities include:

Incident Management -Create and manage necessary process involving incidents
Partner with Ops Control to ensure IT and/or End User communications are handled appropriately
Engage with the development team throughout the life cycle to support Application build for Reliability
Develop software to automate manual operational work
Run maintain and improve the service against established Service Level Objectives by applying software engineering principles
Responsible for the availability performance change (CP) management monitoring and capacity management of their services
Troubleshoot priority incidents conduct blameless post-mortems and ensure permanent closure of the incidents
Analyze patterns of production incidents develop permanent remediation plans and implement automation to prevent future incidents from occurring through software engineering
Manage process related functions around large-scale events such as disaster recovery. Communicate closely with impacted groups to ensure all events are properly managed.

Primary Skills / Must have

Site Reliability Engineer (SRE) in which 80% will be support [React/Protect] 10% will be in Dev Ops[Enable] space.
Proven track record supporting large scale multi-tiered cloud-based applications.
Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
Hands on experience with Java Angular Spring DB2 Unix scripting and experienced in scheduler tools such as TWS autosys

L2-L3 Production Support debugging skills problem solving

Experience working in an Agile Development environment
Proven ability to understand and troubleshoot complex problems under pressure
Excellent communication skills (both written and oral) listening skills influencing and negotiation skills
Experience with performance troubleshooting and remediation
Experience with observability tools such as Splunk Kibana Grafana Prometheus
Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating and lead in DevOps automation and best practices.

Secondary Skills / Desired skills

Having good expertise on Linux and shell scripting. Need to be very comfortable with Linux
Grafana/Kibana dashboarding experience
Good problem-solving skills
Good communicator
Good understanding of brokerage business
Jobs (controlM/CBSS/CRON) experience
Bachelor's/master's degree in computer science Information Systems or related field

AI tools may assist in the recruitment process; however all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.
Note: The pay range for this role is $85000- $90000 per annum USD including any bonuses or variable pay. Tech Mahindra also offers benefits like medical vision dental life disability insurance and paid time off (including holidays parental leave and sick leave as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level educational qualifications experience and location of the candidate.

AI tools may assist in the recruitment process; however all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.
"Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race religion color sex age national origin or disability. All applicants will be evaluated solely on the basis of their ability competence and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected] ."

Skills Required

Site Reliability Engineer (SRE) role with primary support responsibilities (React/Protect ~80%) and DevOps exposure
Proven track record supporting large-scale multi-tiered cloud-based applications
Analyze ITSM activities and provide operational feedback to development teams
Hands-on experience with Java
Hands-on experience with Angular
Hands-on experience with Spring framework
Experience with DB2 and SQL
Unix scripting and strong Unix experience
L2-L3 production support debugging and problem-solving skills
Experience working in an Agile development environment
Proven ability to troubleshoot complex production problems under pressure
Experience with performance troubleshooting and remediation
Experience with observability tools (Splunk Kibana Grafana Prometheus)
Support and maintain application CI/CD pipeline and lead DevOps automation and best practices
Experience with scheduler tools such as TWS and Autosys
Excellent written and oral communication listening influencing and negotiation skills
Comfortable with Linux and shell scripting
Grafana/Kibana dashboarding experience
Jobs scheduling experience (Control-M CBSS CRON)
Good understanding of brokerage business
Bachelor's or Master's degree in Computer Science Information Systems or related field

What the Team is Saying

Navixus | Tech Mahindra Compensation & Benefits Highlights

Healthcare Strength—Offerings include medical dental vision mental‑health benefits FSA wellness programs and pet insurance. Corporate materials also describe health and accident insurance and maternity/parental coverage for permanent employees reinforcing comprehensive protection.
Flexible Benefits—Work models include hybrid/remote options flexible schedules and a remote‑work program. A home‑office stipend and related setup support are listed for eligible roles.
Leave & Time Off Breadth—Paid holidays PTO/sick time and floating holidays are explicitly included. Parental and family leave bereavement and volunteer time are also highlighted in public materials.

Learn more about Navixus | Tech Mahindra's Compensation & Benefits →

Navixus | Tech Mahindra Insights

What's It Like to Work at Navixus | Tech Mahindra? Navixus | Tech Mahindra Culture & Values Navixus | Tech Mahindra Career Growth & Development What's the Work-Life Balance Like at Navixus | Tech Mahindra? Navixus | Tech Mahindra Leadership & Management Navixus | Tech Mahindra Company Growth Stability & Outlook

View all jobs at Navixus | Tech Mahindra

View Navixus | Tech Mahindra Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

Englewood CO

830 Employees

Year Founded: 2009

What We Do

At Navixus we’re reinventing the customer experience (CX). We help enterprise-level companies solve the most complex CX and contact center problems. We equip our Clients with the strategies technologies cross-platform analytics and out of the box fresh ideas so they can provide their customers with world-class service experiences and interact across multiple channels.

Why Work With Us

At Navixus you have an opportunity to positively impact the way our clients engage with their customers which in turn improves their customer experience and business outcomes. If you are looking to grow your career learn more develop new skills and work in a highly collaborative environment then you’ve come to the right place.