Jr. Associate Account Manager

What You'll Do:

• Manage a portfolio of client accounts serving as a primary relationship owner and trusted advisor on service delivery performance and growth strategy. 

• Exercise independent judgment in prioritizing client needs resolving issues and determining appropriate escalation paths. 

• Resolve client issues by assessing business impact and determining appropriate solutions balancing client satisfaction with company objectives. 

• Analyze client portfolios financial performance and operational data to identify trends risks and opportunities; develop and recommend actionable solutions. 

• Lead coordination with internal teams (Sales Field Operations Product and Implementation) to align resources and execute against client objectives. 

• Monitor project performance across rehabs turns and maintenance initiatives ensuring alignment with any contractual obligations budgets and timelines. 

• Evaluate client KPIs and develop performance insights presenting recommendations to internal stakeholders and clients. 

• Identify and drive account growth opportunities with the account manager including upsell and service expansion based on data analysis and client needs. 

• Support contract adherence and participate in scope pricing and service-level discussions with clients. 

• Contribute to process improvements by identifying inefficiencies and recommending operational enhancements. 

• Other duties as assigned. 

You Should Have:

 

• 1-3 years in account management customer success sales support or a related field 

• Additional considerations made for experience focusing on property management 

• Bachelor’s degree or equivalent work experience preferred 

• Interest in or exposure to property management construction or residential services is a plus 

• Basic understanding of customer service principles and client relationship management 

• Familiarity with CRM platforms and Microsoft Office or similar tools 

• Eagerness to develop business acumen and grow within an account management career path. 

• Strong written and verbal communication skills with the ability to build rapport with clients and internal stakeholders. 

• Basic proficiency in CRM systems and business tools such as spreadsheets project management platforms and communication tools. 

• Analytical mindset with the ability to interpret data and make recommendations. 

• Problem-solving skills with a proactive approach to addressing client needs. 

• Organizational and time management skills with the ability to manage multiple tasks and priorities. 

• Willingness to learn industry-specific tools processes and best practices. 

• Collaboration skills to work effectively across teams and support shared goals.  

 

• Strong communication skills vital for client interactions and stakeholder management that lead to deep relationships. 

• Proficiency in using CRM software and business tools such as data analytics software spreadsheets for financial tracking project management platforms and communication software crucial for efficient account management. 

• Ability to support financial tracking budgeting and cost monitoring efforts. 

• Conflict resolution expertise to address and resolve potential disputes effectively. 

• Basic knowledge or awareness of the tools and techniques used in single family renovations. 

• Time management skills ensuring efficient handling of multiple accounts and projects. 

• Stakeholder coordination skills to support communication between clients contractors and internal teams. 

What We Do

Lessen is the tech-enabled end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors owners managers and service providers. The company leverages a network of over 30000 vetted qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen LLC is a venture-backed privately held company with offices in Scottsdale and Chicago. To learn more visit Lessen.com.

Why Work With Us

We make caring for and improving properties simpler faster better. Powered by tech and perfected by people we deliver best-in-class transformational solutions to deliver assets to market faster keep businesses up and running and improve customer and resident experiences. We're property services simplified.

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