Jr. Technical Solutions Consultant

Social Factor is looking for a Jr. Technical Solutions Consultant is to provide Sprinklr admin configuration services in partnership with Social Factor and Client teams. The Jr. Technical Solutions Consultant will optimize the usage and output of Sprinklr to meet the clients’ business needs increase ROI through automation and efficiencies and improve end-user experience. This is both a technical role and a client-facing role.

Responsibilities:

• Resolve Sprinklr tasks assigned to you via Social Factor’s request ticketing system.
• Create and QA Sprinklr configurations to ensure the platform is being used optimally. 
• Provide technical expertise and in-depth investigation to troubleshoot any issues that occur within Sprinklr. 
• Collaborate with more senior Technical Solutions co-workers to learn grow and assist.
• Write timely accurate and clear documentation of Sprinklr configuration details for internal and external purposes.

Requirements:

• This position requires a demonstration of technical aptitude that translates into programming and/or software deployment management; emphasis on Sprinklr or similar platforms is a plus. 
• Completion or near completion of a BA or BS in Marketing Technology or other related fields is required.
• Some programming experience is desired. 
• Social media literacy and proficiency are desired.
• A pattern of solving problems showing energy motivation enthusiasm and commitment to client satisfaction and success is critical in this role.
• Excellent verbal and written communication skills are essential; must be able to create and deliver compelling polished documentation.
• Minimum of Windows 10 and macOS 12.X + Authenticator requirement of Apple Touch ID or Windows Hello (Camera ability)
• Internet speed requirement of a minimum of 50 mbps

What We Do

Social Factor is the human layer of your digital customer experience supporting world-leading brands with the platforms processes and people they need for success. What We Do. Every great digital customer experience starts with a human connection. Social Factor brings the Sprinklr-certified people the real world-tested process and the platform expertise every enterprise needs to create incredible customer experiences. Who We Are. Our team of digital marketing experts draws from a vast array of experience serving world-leading brands such as 7-Eleven LinkedIn PetSmart Toyota and YouTube. Together with platform partners like Sprinklr the Social Factor team helps clients optimize and achieve better business results.