Jr. Computer User Support Specialist

Martek Global Services, Inc. (“Martek”) has been awarded several long-term Federal contract to provide a wide range of IT talent. Our team is seeking a Jr. Computer User Support Specialist to join our team supporting the Department of Defense (DoD) with High Performance Computing (HPC) Moderation Program and Army Corps of Engineers, Engineer Research and Development Center (ERDC) DoD Supercomputing Resource Center (DSRC) with the required education and experiences outlined below.

This position is located Stennis Space Center, Stennis, Mississippi 

Responsibilities & Duties

The Junior Computer User Support Specialist will provide technical assistance to computer users. Additional duties include:

• Provide technical assistance to computer users.
• Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
• Account management (establish user accounts, reset passwords)
• System level administration and troubleshooting
• Assist users with understanding software and hardware capabilities.
• Continuous performance monitoring to ensure operational capability.
• Assist in maintaining standard operating procedures.
• Perform other duties as assigned.
• Report any discrepancies to supervisor.

Educational Requirements

• Must hold an active in scope SECRET clearance with the ability to obtain and maintain a top-secret security clearance. (US Citizenship required)
• A HS diploma with a minimum of 4 years related experience or AS degree with 2+ years’ experience or BA degree is preferred.

Additional Required Knowledge and Skills

Preferred experience in various HPC Systems and various HPC Technologies.

• Cray/Cray Ex, IBM, SGI, Penguin, or customer architecture
• Red Hat Enterprise Linux (RHEL), CentOS, or Linux variants operating systems (OS)
• InfiniBand (IB), Intel Omni-Path interconnects
• Portable Batch System (PBS), Simple Linux Utility for Resource Management (SLURM), or IBM Platform Load Sharing Facility (LSF) schedulers
• Intel Xeon, AMD EPYC, or ARM CPUs
• Nvidia graphic processing units (GPU)s
• ITLI Foundation