Jr. Customer Support Engineer

About Us

PolicyFly is modernizing the way specialty insurance works. Our platform simplifies complex manual workflows (e.g. quoting issuing and managing policies) by connecting underwriters brokers and carriers with automation and clean intuitive design. We’re powering the future of insurance infrastructure one line of business at a time.

Job Description

We’re looking for a sharp detail-oriented Junior Customer Solutions Engineer to join our growing team. This is a great opportunity for someone early in their career who’s eager to get hands-on experience in technical implementation problem-solving and customer-facing configuration work – all while learning how real-world software platforms are built and supported.

You’ll work within the PolicyFly platform to build and update the logic that powers our customers’ insurance programs including:

• Generating documents using Word templates (docxtemplater)

• Managing customer-facing forms using configuration in Typescript

• Writing business rules using simple scripts in Lua

• Occasionally helping build ETL scripts to load customer data into our reporting systems

• Making customer dreams come true 🌈🦄

Position Details

• Type: Full-time (after paid trial period)

• Location: Remote

• Compensation: $40-$60k DOE and location (full-time position)

Key Responsibilities

• Configure and update customer logic across documents forms and rating rules

• Use and extend templates for policy documents (via .docx and templating syntax)

• Implement and test scripted business logic (e.g. Lua rating functions)

• Make customer-facing form changes using Typescript config

• Help triage and fix live customer issues or change requests

• Build or adapt data import scripts to load customer data into our reporting systems

• Learn fast take initiative and grow into owning full onboarding projects over time

Required Skills

• Solid Microsoft Word skills (especially tables formatting structure)

• Strong attention to detail

• Comfort with logical thinking and conditional logic

• Experience with programming languages (JavaScript Python Lua Typescript etc.)

• Clear written and verbal communication (we’re remote)

• A self-starter mindset with a hunger to learn

Nice to Have

• Familiarity with Git/version control

• Experience using VS Code or similar editors

• Hands-on exposure to scripting or simple automation (even in school or side projects)

• Understanding of how data flows through systems (ETL APIs etc.)

• Insurance industry or documentation experience

$55000 - $75000 a year

Growth Path

This role is designed to grow into:

• Leading full technical implementations for new customers

• Becoming an internal expert in rating templates and workflow config

• Contributing to internal tools and systems that make our onboarding faster and better