Jr. Desktop Tecnician with criminal justice agency

Radiant Digital delivers technology consulting and business solutions for commercial and government clients.

Our flexible delivery model allows us to provide end-to-end solution delivery, single project execution, and, or strategic resources.

CMMI Maturity Level III and ISO 9001 – 2015 certified.

Education Requirements

A high school diploma, its equivalent, or two (2) years of equivalent work experience is required.

Required Qualifications

The Department requires the following experience, skills, and/or knowledge for this position:

· Two (2) or more years of experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc.;

· Experience installing, troubleshooting, and supporting desktop applications and operating systems including, but not limited to, Windows Operating Systems (OS), Office, Outlook, and Internet Explorer;

· Experience installing and troubleshooting computer hardware and software to include, but not be limited to, personal computers, printers, and peripherals in both a network and standalone environment; and

· Valid Drivers License.

NOTE: In addition to the above list, all selected Candidates must successfully complete a Level II Background Check.

Preferred Qualifications

The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this position:

· Experience solving computer problems over the phone and troubleshooting PC and peripheral related problems;

· Knowledge of Transmission Control Protocol (TCP)/Internet Protocol (IP) protocols;

· Experience with installing and troubleshooting 3270 emulation software;

· Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, CD-RWs, DVD-RW’s, multimedia kits, and other peripherals;

· Experience using imaging software for deploying desktop Personal Computers (PC);

· Experience providing Voice Over Internet Protocol (VoIP) phone support;

· Experience providing Virtual Private Network (VPN) client support;

· Experience working for a criminal justice agency;

· Knowledge of Information Technology standards in a criminal justice environment; and

· Experience supporting end users in a criminal justice environment.