Jr. Global Logistics Specialist- Bilingual Portuguese or Japanese

**Hybrid Role Local to Los Angeles/Orange Counties and surrounding areas**

Job Summary: 

The Global Logistics Specialist will coordinate, in English plus other foreign languages, with various international logistics companies to ensure international outbound shipments are processed fast and economically in assigned international markets.

Job Expectations:

• Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, etc. for the assigned lanes and carriers.

• Set-up new and continually improve existing processes for the assigned lanes and carriers (including but not limited to integrators such as UPS, Fedex, and DHL).

• Perform research work, gather and analyze data for assigned lanes and projects

• Actively identify and scope new opportunities to improve how we serve customers and business processes

• Report any discrepancies of damaged or lost shipments, customs issues, and work with logistics vendors to ensure shipments are properly sent to their correct destination and on time

• Maintain freight expenses for assigned lanes and review invoices. Report any changes or billing issues with the department management team and Accounting Department 

• Research lost shipments, broken items and track items between custom brokers and iHerb Logistics

• Manage lead times for assigned lanes and investigate delays with Global Logistics Freight Forwarding team, logistics carriers and customs brokers daily to ensure timely flow of the shipments

• Be responsible for trouble-shooting customs and any logistics related issues

• Perform audits to review logistics processes for the management team when needed

• Organize, maintain, and update website content for assigned lanes

• Translate documents

• Attend corporate meetings when translation is necessary

• Support special projects when needed

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

   Required:

• Interpersonal skills

• Communication skills  – must be able to speak, read and write in the native country’s language

• Listening skills

• Problem analysis and problem-solving

• High degree of accuracy and attention to detail

• Ability to take accountability for assigned lanes and assigned project deliverables

• Adaptability and flexibility

• Initiative

• Stress tolerance

• Excellent organization skills and ability to effectively multi-task

Equipment Knowledge:

• Computer literate

• Knowledge of Microsoft Office: Word, Excel, and PowerPoint 

• Knowledge of GSuite: Gmail, Drive, Docs, Sheets, Slides, Meet, etc.

Experience Requirements:

Generally requires a minimum of two (2) years of related experience. Possess experience working with integrators such as UPS, Fedex, and DHL preferred.

Education Requirements:

Bachelor’s Degree in Business or related field preferred, or a combination of education and equivalent work experience.

Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. 

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.  The Team Member may occasionally lift or move office products and supplies up to 25 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:  The noise in the work environment is usually moderate.  Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Warehouse environment

• Ability to work extended hours as required