Jr. NOC Engineer

Position Name: Jr. NOC Engineer
Reports To: NOC Team Lead
Location: Remote, Work-from-Home
Status: Eligible for Overtime
Employment Type:: Fulltime Contract

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

The Jr. Network Operations Center (NOC) Engineer role responsibility is to serve as Atlas' front line for alerts & requests. Our multinational team addresses issues with end-user devices, cloud technologies, and basic network troubleshooting. This role is full-time (40 hours/week) with daily 1-hour unpaid lunch.

NOC offers technical career opportunities for advancement towards a NOC Engineer role by working more advanced alerts and requests. We also offer an annual bonus of up to 10%.

Responsibilities:

• Primary responsibility will be monitoring mailboxes for alerts and work assignments, dispatching
• Additional responsibilities will include working with team members resolving user device, network, cloud and SOC alerts
• Resolve requests, primarily consisting of scheduling after-hours maintenance and device/new customer onboarding.
• Communicate with vendors and customers as a point of contact, Coordinate maintenance, after-hours repair, and patch remediation.
• Documentation, maintaining knowledge base, new articles, and content improvements.
• Recommend and improve processes to drive better outcomes.

Language Requirements:

• Ability to speak, read, and write at a conversational English level.
• Shift may require verbal and written communication with clients & users.

Requirements:

• 1+ years of general IT experience, primarily in server, desktop support, and networking/circuits
• Microsoft Windows Desktop & Server OS, with an emphasis on Desktop issues
• OS & App Patching, OS Upgrades, Failure Remediation
• E-Mail Technologies, including Mail Flow Troubleshooting, Archiving, Retention, Compliance
• Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP), Layer 1-3 troubleshooting
• Resolve alerts as raised by SIEM/SOC providers, Antivirus
• Strong diagnostics toolkit:
  • approach an incident with logic
• Conscious of time spent on a given issue
• Passionate about delivering consistently positive experiences to our customers

Desirable Qualities:

• Experience working in an MSP/Consultancy environment
• Experience with RMM tools and ticketing system application