Jr. Operations Team Leader

JOB DESCRIPTION The Jr Operations Team Leader is responsible for monitoring the operation as a whole, making sure it is flowing and organized in the best way possible.
 
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The operations leaders act to attend and follow up the analysts' tasks, so as not to impact or minimize the impact on the client regarding changes or extra demands;
• They are responsible for monitoring the operation as a whole, making sure it is flowing and organized in the best way possible;
• Make sure the analysts are performing at their best and review any problems or delays on their part;
• They should report to the coordinator and manager any item that may affect the operation;
• Always analyze the best way to solve various problems related or not to the operation itself;
• Communication has to be clear and constant, aiming at the good of the internal and external information;
• They have a scale of daily activities, so that they can be directed in which activity they should prioritize;
• They are in charge of maintaining fluidity and continuous information for the next work shift;
• Any other task requested by the hierarchical superior, as long as they are not excessively rigorous or beyond their strength.

Competencies

• Problem Solving/Analysis
• Building Relationships
• Strategic Thinking
• Results Driven
• Negotiation
• Leadership
• Managing Processes
• Technical Capacity
• Communication Proficiency

Supervisory Responsibility
None
 
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
 
Position Type and Expected Hours of Work
This is a full-time position. Follow a monthly schedule, flexible shifts – 6x2. 
 
Travel
This position not require travel.
 
Required Education and Experience

• Established (at least 2 years) of experience in the travel industry and working closely with operations.
• Bachelor’s degree in business administration, sales and marketing or related field.
• Ability to effectively manage work load in a fast paced environment, relying on extensive experience and judgment to plan and accomplish goals.
• Strong attention to detail and produces high quality work.
• Ability to positively present API in customer facing situations.
• Strong Microsoft Office computer skills.
• English and Spanish Fluency (verbal and written).
• Excellent verbal and written communication skills.