Jr. Refugee Operations Analyst

Development InfoStructure LLC., (DEVIS) provides exceptional DevSecOps integration in our agile software development and embedded software solutions, combined with comprehensive IT management and consulting services to our federal, state, and local governments. The outcomes of our research and development, products and universe of services will support the international development community, multiple civilian agencies and the nation’s defense and intelligence communities. Our focused research, services and products include complex DevSecOps solutions to support refugee processing across multiple federal agencies, research and development for Signal Intelligence (SIGINT), Command, Control, Communications, Computers and Intelligence (C4I), Data Analytics, and Intelligence, Surveillance and Reconnaissance (ISR) development and sensor capabilities supporting both the aerospace/defense and intelligence communities, as well as complex HHS comprehensive care coding requirements, and integrated management systems for our countries civilian agencies (FAA, FDIC, HOR, etc.).

Our primary mission is to best serve the needs of our clients by solutioning with our stakeholder teams to ensure that the goals and objectives of our customers are proactively solutioned, such that opportunities to invest our time in developing long-term solutions and assets are abundant and move our clients forward efficiently.

At DEVIS, we are enthusiastic about our research, our work and embracing an environment where all are supported in the mission, while maintaining a healthy work-life balance.

Overview

The Junior Refugee Operations Analyst (Functional Analyst I) works within the guidelines of the U.S. Refugee Admissions Program (USRAP) to support the Bureau of Population, Refugees and Migration (PRM) and the Refugee Processing Center (RPC) mission.
The Junior Refugee Operations Analyst works closely with Resettlement Support Centers (RSCs) and Resettlement Agencies (RAs) to ensure refugee data is entered accurately and follows correct business and system protocols within the START application. START is a ServiceNow based case management system and reporting tool that assists in managing refugee processing activities. The Refugee Operations Analyst works within and across collaborative environments both internally and externally to train users and to document stakeholder policy, procedures, processes and needs.

Responsibilities

• Performs data entry tasks and quality-control measures in the START application
• Research case history and statuses
• Communicates with internal and external stakeholders on behalf of the RPC
• Responds to unique case processing situations
• Analyzes user needs to determine functional requirements for a wide variety of projects
• Researches, identifies, and assists in the formulation of recommendations about resources required for task execution and completion
• Participates in the development of updates to or new functionality/ business processes to meet client needs
• Writes and updates project documentation including procedures and training materials
• Other special tasks and projects, as assigned

Desired Qualifications

BA/BS (or equivalent experience), 2+ years of experience

Required Qualifications

Active Secret Security Clearance

Additional Perks/Benefits

• Competitive salary compensation
• 401k Retirement Contribution Savings Plan

Salary Range: $55,000 - $65,000