Jr. Risk Associate

Who Are We?

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid.

It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our Portsmouth office is the central strategic hub in the US as well as one of the go-to market global centers of excellence, conveniently positioned to enable a fulfilling and flexible, hybrid work-life balance. A place to collaborate and share knowledge share across multidisciplinary teams, it also provides the perfect space to meet virtually with our colleagues across time zones.

Culture and Values

We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us.

Our culture encourages people to be brave and curious, to drive to closure and to ensure our values and principles are lived out daily. 

We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline

Role

We are looking for Jr Risk Associate to innovate, win, and grow with us! As a member of the Paymode-X team, you will spend your time authenticating sensitive business and bank account data for Paymode-X customers by applying investigative and analytical techniques to mitigate risk and fraud. You will be working in our proprietary systems as well as leveraging online public and private third-party research tools to validate the details of new network vendors.

As a Jr. Risk Associate, you are encouraged to think creatively, identify and address nuances, and make routine critical decisions.  Daily tasks include, but are not limited to, performing research to resolve any discrepancies in applications, independent caseload management following policies and best practices, escalating unverifiable or suspicious application details to cross-functional teams for in-depth risk analysis and review.

How you will contribute:

• Review and authenticate data elements within a Paymode-X Network application for B2B (Business-to-Business) Vendors to accept future payments through Paymode-X and continuously grow the network of vendors
• Process digital payment applications: ensuring information is complete and accurate, and working with customers (via phone and email) to obtain missing information
• Analyze data elements for discrepancies and red flags for potential counterfeit instruments 
• Utilize web research and 3rd Party data tools/APIs to validate and investigate discrepancies in new customer information to mitigate risk 
• Communicate with financial institutions to verify bank account information 
• Promote a risk-aware culture; ensure efficient and effective risk and anti-fraud practices by adhering to required policies and procedures  
• Interact with various levels of Leadership to clarify requirements and collaborate on process improvements 

What will make you successful:

• Effective communication (verbal/written) and customer service skills 
• Adaptable self-starter with the ability to work independently as well as part of the team
• Someone who thrives in a fast-paced environment that rewards challenging work and self-motivation
• Strong experience navigating web portals, filtering, and finding keywords and relevant search results
• Detail-oriented, organized, and able to work well under pressure with a sense of urgency 
• Experienced computer skills and proficient with Microsoft Office software 
• A curious puzzle solver with analytical, research, and problem-solving skills 
• Experience working in Banking, AML (Anti Money Laundering), Fraud, KYC (Know Your Customer) Due Diligence, on-boarding commercial clients, reviewing various business documentation highly preferred 
• Experience with LexisNexis is preferred, but not required 
• High School Diploma or GED required; Bachelor’s degree in Criminal Justice, Criminology, Law, Accounting, Business, or similar course of study preferred.  

We welcome talent at all phases of their career through understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.

Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.

#LI-KK1