Junior Business Operations Specialist

Job Description:

Junior Business Operations Specialist - Lexington, MA

Who we are:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.

Cartera Commerce, a Rakuten company who is the pioneer and leader in online cash back shopping and a subsidiary of the global Internet services company, is looking for experienced, talented and passionate individuals to join our growing team. Cartera Commerce's loyalty solutions serves major airlines to top banks, we partner with elite companies who use loyalty programs to reward their customers. We help those customers earn more rewards by shopping with over 1,000 online retailers. If you want to join a dynamic team please apply. Cartera Commerce is based in Lexington, Massachusetts.

About the position:

The Junior Business Operations Specialist will be responsible for managing the transaction flow through our back office system and identifying data anomalies.

Responsibilities:

• Execute a set of daily tasks around transaction management
• Process escalations from our customer care team
• Identify and document data anomalies in our datasets
• Construct analyses to be shared internally and externally
• Collaborate across various operational groups to track and resolve issues
• Execute a set of monthly tasks around merchant testing

Skills/Requirements

• Minimum Bachelor's degree (B.A. or B.S.) from a four-year college or university
• 1 - 3 years relevant work experience in data analysis or other quantitative discipline
• Strong organizational skills
• Excellent verbal and written communication skills
• Strong analytical and quantitative skills
• Experience with Microsoft Excel and SQL
• Creative and innovative problem-solving skills - dissect and determine root causes of problems and propose solutions
• Inquisitive with a desire to learn our business end-to-end

At Cartera Commerce, our employees are our most valuable assets - they are Cartera. We want you to succeed and go far here. Our dynamic environment lets you be you, while still collaborating toward team success. We want fun, proactive, high-energy individuals to join us in making people happy. Cartera Commerce offers competitive compensation packages including stock options, medical and dental insurance, matching 401(k), company-paid holidays, and five weeks of paid time off per year. At Cartera Commerce everyone is empowered and responsible for innovating, building, and producing. If this kind of high-energy environment appeals to you, drop us a line at [email protected].

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

USD $47,142.00 - $79,920.00 annually