Junior Business Solution Consultant

About AppDirect:

AppDirect is the cloud service commerce leader making software and products accessible globally. The AppDirect cloud service commerce platform unites providers, developers and consumers of cloud services into a single ecosystem. This makes it easy for businesses to find, buy and manage cloud services from a central location and delivers new opportunities for providers to distribute, sell, and market cloud services. AppDirect-powered marketplaces, billing and distribution, and reselling services help providers – including Telstra, Deutsche Telekom, ADP and others – connect millions of business users to solutions from Microsoft, Google, Box, DocuSign and more.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

 About the Team:

The Digital Transformation Services team is at the heart of AppDirect. Under the Customer Success Organization, we help drive our customer’s technical success. We provide world-class relationship management and consultation to the companies we partner with to launch new marketplaces; on-board independent software vendors (ISVs); integrate seamlessly with billing, identity, CRM and other systems; as well as providing custom software solutions to make our customers uniquely successful. The Digital Transformation Services team offers our customer the technical expertise for a streamlined experience from the user UI to the reports consumed by the data analyst. We have impressive members on this team who have a strong, customer-first culture.  

How You will Make an Impact & What You will Do: 

• Understanding and defining customer business processes and present opportunities for optimisation and use of the Marketplace functionality.

• Familiarizes with the Platform and serves as a platform functional expert to drive optimal use and maximize effectiveness and adoption, while leveraging internal experts assistance as needed. 

• Learn and participate in building relationships with customer key stakeholders, surfacing opportunities, and driving those opportunities through to delivery.

• Curious and a willingness to learn the general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping, and business process redesigning.

• Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management, and support. 

• Solution escalation management is the ability to understand the impact of an issue, pull the internal resources together (with upper management involvement), find a resolution, and keep the customer updated throughout the process.

• Business requirements gathering - gathering the full scope of a new feature, function, or integration to be built; push the customer beyond what they know they need to understanding their business problem to help them define their current and future requirements around this forthcoming solution.

• Participate in functional scoping sessions with customers producing clearly defined scope as an outcome

• Work with AppDirect Solution Architects to design the solution that best meet our partner’s requirements

• Assist and coordinate with partners in their Go To Market planning for their strategic initiatives.

• Ability to understand and map Independent Software Vendors (ISVs) and 3rd party Products to onboard onto the Marketplace.

• Consult with our partners on best practices for managing product lifecycle and catalog management. 

• Support clients through go-live process and play a key role in promoting solution adoption, leveraging the assistance of internal experts where needed

• Leading the hands-on building of the solution leveraging AppDirect platform

What You'll Need:

• Bachelor’s Degree or equivalent work experience

• 3+ years experience

• Strong business acumen

• Superior customer service orientation and relationship management with organizational partners, prospects and clients

• Strong communication and interpersonal skills

• Excellent written and verbal communication skills

• Thrives and executes well in a fast-paced, dynamic environment

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

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