Junior Cashback Analyst

Position Summary

Who are we?
Right across the Pipera metro station, the Shared Services Centre was established in 2016 to support Samsung subsidiaries across Europe with Financial, Customer Service and HR processes.

Role and Responsibilities

What is the role about?

Help us create what can’t be done!

You will be part of a new team that will manage Cashback related processes for Samsung customers, across Europe. This position is ideal for fresh graduates and those looking to start their career in a fast pacing environment! In Samsung, we promote learning and growth and this would be a great first step in your professional development.

You will benefit from an onboarding training that is tailored to empower you with crucial skills related to our processes. Beyond skill development, this training period offers hands on experience, providing a solid foundation for your career growth. You’ll have the opportunity to connect with our valuable team of specialists that will be delivering you training sessions face to face.

Come and join us as we take on the next big challenges of the future.

Within this position, you will have primary ownership of ensuring that all cashback payments and associated reporting are completed on schedule and follow established procedures and policies.

In this role, you will mainly be responsible for the following activities:

· Learn how to develop or update standard operating procedures

· Collaborate with different stakeholders to ensure timely completion of project deliverables

· Perform a series of pre-defined checks over the documents submitted by Samsung customers

· Document and evaluate customer submissions for cashback requests

· Create claims and process payments

· Act as escalation point for complex issues

· Take ownership of customers issues and follow problems through to resolution

· Create and deliver various types of reports

Skills and Qualifications

Your profile:

• Fluent in English (German, French or Italian would be considered a plus)

• A Bachelor's or Master's degree is required

• No prior work experience is needed, but having previous knowledge in the following areas would be a plus:

  · SAP and CRM systems

  · writing and documenting processes as well as work procedures

  · Client Support / back-office operations

• Excellent eye for details and curiosity to investigate

• Flexibility / adaptability to cope with a dynamic working environment and a new project setup

• Customer orientation and great communication skills

• Good Excel skills

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