Junior Cashback Analyst

Position Summary

Right across the Pipera metro station, the Shared Services Centre was established in 2016 to support Samsung subsidiaries across Europe with Financial, Customer Service and HR processes.

Role and Responsibilities

What is the role about?
You will be part of a new team that will manage Cashback related processes for Samsung customers, across Europe. This position has primary ownership of ensuring that all cashback payments and associated reporting are completed on schedule and follow established procedures and policies.
In this role, you will mainly be responsible for the following activities:
•Develop or update standard operating procedures

•Collaborate with different stakeholders to ensure timely completion of project deliverables
•Perform a series of pre-defined checks over the documents submitted by Samsung customers
•Document and evaluate customer submissions for cashback requests
•Create claims and process payments
•Act as escalation point for complex issues
•Take ownership of customers issues and follow problems through to resolution

Skills and Qualifications

• Has substantial understanding on the job and applies knowledge and skills to complete a wide range of tasks

• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations

• Normally receives little instruction on everyday work and general instructions on newly introduced assignments

• Typically requires a minimum 3 years of related experience since TB1

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html