Junior Customer Success Manager

Printful is an on-demand printing and fulfillment company that helps people turn their ideas into brands and products. We empower thousands of businesses—from iconic brands like Coca-Cola and MTV to small business owners working out of their living rooms.
 

Our team is at the heart of our success. You’ll be part of a culture where everyone is respected, included, and encouraged to grow. We value continuous learning, uphold a high work ethic, and have fun along the way.
 

As a vital part of the Sales team, our Customer Success Management (CSM) team serves high-volume Printful customers. We specialize in retention and fostering growth, building lasting, scalable business relationships that maximize our clients’ potential with Printful. 
 

If you’re motivated, forward-thinking, and have a drive for excellence, Printful is the right workplace for you. Our business keeps growing, so we’re looking for an ambitious Junior Customer Success Manager to join our global team.

Your daily tasks will entail:

• Collaborating with small to medium-sized B2B customers globally, with a primary focus on accounts in the US

• Serving as an advisor for managed customers, guiding them to identify and pursue growth opportunities within their businesses

• Focusing on upselling and cross-selling to close additional businesses and increase the wallet share across a portfolio of accounts

• Building and maintaining a scalable portfolio in collaboration with the Customer Success team, ensuring consistent success for all managed accounts

• Engaging in value-based conversations to enhance customer experience with Printful, streamlining processes to meet their evolving needs

• Managing the sales process to uncover customer needs, as well as establishing and nurturing relationships with SMB accounts

• Collaborating with cross-functional teams to address customer requirements and facilitate efficient fulfillment of their needs

• Identifying high-opportunity accounts in collaboration with the CSM team and seamlessly transitioning them to more active management as they grow

• Achieving quarterly sales objectives, accurately forecasting sales activity, being proactive trusted advisors, and guiding clients to adapt their businesses to current market situations

We’re passionate about our work, and we expect the same dedication from you. Our team is competitive, friendly, and hard-working, so we need a like-minded teammate whose knowledge and experience can help Printful reach new heights. 

Below is a list of formal requirements, but what matters most are outstanding communication skills, ambition to succeed, and a desire to learn. Since we’re an international team, our teammates also need excellent English skills.
 

What we expect from you: 

• Strategic thinking and problem-solving skills

• Great organizational and time management skills

• Passion for technology and sales

• Ability to work in a dynamic and fast-paced environment

• Ownership mindset and proactivity 

• Creative thinking and resourcefulness 

• Ability to work in a team

What we offer:

• Monthly base salary of EUR 1,680, plus quarterly bonuses, reaching up to the total monthly compensation of EUR 2,100 gross (if the set goals are exceeded, the total compensation can be higher)

• All the resources and tools to perform your tasks (choose between Mac or Windows)

• An opportunity to work remotely or in a modern and welcoming office in Rīga

• Flexible working hours (start your day as late as 11 a.m.)

• Free and healthy lunch at the office 

• Health insurance, including a mental wellness program

• Day off on your birthday

• Gym membership

• Possibility to work abroad for 90 days each year

• Employee discounts for 300+ premium products 

• Room for professional growth (conferences, workshops, mentoring, guest lectures)

• Exciting team-building events and parties you’ll never forget! 

Printful is an equal-opportunity workplace. We’re committed to diversity and inclusion and make our hiring decisions based solely on qualifications, merit, and work experience. 
 

If you think you’d excel in this role, send us your resume and a cover letter in English, showing us why you’re the right person for the job!
 

Interested, but don’t think this is the right fit for you? Feel free to share it with friends and check out other open positions at Printful. We’re always looking for creative and driven minds to join our ever-growing team!
 

AS Printful Latvia (Reģ.nr. LV40203050078)