Junior Customer Support Executive

Join Amity Solutions!

At Amity Solutions, we are driven by a powerful vision: to revolutionize the way businesses connect and engage with their customers and employees. Our dedication to innovation and cutting-edge technology has led us to craft a suite of groundbreaking solutions that cater to the digital needs of modern enterprises.

With a focus on enhancing communication, productivity, and customer satisfaction, our core offerings include Enterprise AIChatbot Platform that streamlines interactions, AI-based generative Chatbots that learn and adapt, and pre-built social features designed to enhance the engagement of apps and websites. But we don't stop there. We understand that engaged employees are the heart of successful organizations, and that's why we also offer building blocks for creating captivating employee experiences. These experiences foster collaboration, boost morale, and contribute to a vibrant company culture.

Hundreds of enterprises, including Kasikorn Bank, True ID, and Airasia, have already experienced the transformative power of our AI solutions. Amity Solutions platforms are used to send over 27 million messages per month and enable employee interactions for over 600 thousand end users.

For more information about Amity Solutions visit our website: https://www.amitysolutions.com

Your impact: 

• Junior Customer Support Executive, as the face of the company, plays a big part in providing best customer service to the clients by responding and solving application and technical queries through chat and email. This role makes scheduled follow up with clients and collaborate with multiple internal teams to ensure that the problem is permanently resolved and the client is well handled and satisfied.

Your team: 

• You will work closely with multi-national teams across different departments, like business development, customer success, product and engineering team, who are passionate, open minded and ready for challenges everyday.

Your day-to-day responsibilities:

• Timely Response: Ensure prompt responses to clients' messages and bug reports.
• After-Hours Availability: Be able to respond and acknowledge client messages outside of regular working hours.
• Issue Tracking: Follow up on issues and release dates, ensuring everything is on track before committing to clients.
• Product Knowledge: Provide answers to general questions about our products.
• Critical Support: Be on standby to support in case of critical issues.
• Collaboration with Engineers: Work daily with the Engineering team to provide effective solutions and workarounds for clients.
• Technical Communication: Simplify technical information for non-technical clients.
• Bug Reporting: Summarize bug details and create Jira cards for the Engineering team.
• Product Collaboration: Collaborate with Product Owners to ensure timely delivery of fixes and releases.
• Meeting Coordination: Arrange meetings between the team and clients as needed.
• Client Advocacy: Act as the voice of the clients within the company.

Your ideal profile: 

• Bachelor degree or higher in Information Technology, Computer Science, Computer Engineering or a related field is preferred
• Experience 1-2 years in customer service (Welcome for New grad)
• Strong verbal and written skill in both Thai and English language.
• Flexible, self-learning, and self-motivated with a team-player willing to work in a dynamic and fast-paced environment.
• Good analytical and problem-solving abilities; critical thinker with attention to detail.
• Ability to prioritize and multitask effectively.
• Ability to deal with difficult customers and handle stress.
• Positive and professional demeanor.
• Able to work shifts during off-office hours, weekends, and public holidays when needed.
• Up-to-date technical knowledge and good understanding of computer systems, mobile devices, instant messaging application and SaaS.

What’s in it for you:

• Flexible work set up - we all gather as a team for one week every month at the office, for the rest of the month you are free to come to the office or work from 'wherever you feel the most productive'
• Private Health Insurance (including Dental coverage) and a free access to Employee Wellbeing program
• Unlimited paid leave vacation and free massage at the office
• Free language classes
• Check out more about our company, Bangkok team and our benefits - https://www.amity.co/career/bangkok

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