Junior Customer Support Specialist

Karo Healthcare, a dynamic and growing company, is all about making smart choices for everyday healthcare. With a wide-ranging portfolio across seven categories including medical products, we own and sell over 100 brands in about 90 countries. Our portfolio includes such brands as E45, Pevaryl, Lamisil, Nutravita, Decubal and many others. Our core belief in empowering people to make intelligent health decisions drives our growth strategy, blending organic expansion and M&A. Since 2019, under EQT ownership, we're rapidly heading towards a €1 billion European leadership position in consumer health.

Join us at Karo Healthcare on our exciting journey. We're currently looking for a Junior Customer Support Specialist for our office in Maidenhead.

Responsibilities

• Log and track customer complaints in our internal system, ensuring all issues are resolved in a timely manner
• Manage the complaints inbox, respond to customer queries, and follow up as necessary
• Answer and resolve customer inquiries via Amazon Seller Central for multiple brands
• Oversee customer service interactions on TikTok for one of our brands, engaging with customers in a professional and timely manner
• Handle negative review management for multiple brands on Amazon, working to address concerns and improve customer satisfaction
• Respond to social media comments and inquiries for one of our brands, maintaining a positive and engaging brand voice
• Collaborate with internal teams to escalate and resolve customer issues
• Use Gorgias and Shopify to manage customer tickets and orders, ensuring timely resolution of issues

• Proven experience in customer service or support-related roles
• Experience with Gorgias and Shopify is highly preferred
• Strong familiarity with Amazon Seller Central
• Proficiency in social media management (TikTok, Instagram, Facebook)
• Excellent written and verbal communication skills
• Ability to manage multiple brands and tasks simultaneously
• Strong problem-solving skills and customer-first attitude

• Opportunity to create, grow, and encourage
• Apart from a competitive salary pack, there are lots of growth opportunities to meet your personal ambitions
• Flexible schedule and life-work balance
• Responsibility for exciting and challenging projects that have a direct, visible impact on our customers and the industry
• Very positive work environment in a young, international, and motivated team
• Start-up spirit while being a part of a large international organization with strong values

Karo Healthcare has a Diverse & Inclusive environment. We are looking for qualified candidates irrespective of gender, gender identity, sexual orientation, ethnicity, race, religion, national origin, disability or age.