Junior Documentation Specialist

Junior Documentation Specialist 

Required work experience: not required

Full-time, remote work

Who are we?

We are a US-based company looking for individuals who want to start or excel in their career in administration and would strive in a dynamic and multicultural environment like ours.

We train newcomers and support the development of experienced employees with the help of mentors, internal educational programs, and certifications. 
We operate online, so we welcome applications from all regions of Albania!

About the position

We are looking to hire an ambitious individual to back up our current work activities for our documentation and implementation team. 

The team is creating and maintaining any internal and client documentation and managing the implementation of our services, along with other internal tasks assigned by management which includes but is not limited to: accounts payable, business analysis, workflows and procedures design, documenting training, training employees, reporting, testing, administering and documenting support systems, holding meetings, etc.

Through the given tasks you will develop your communication and organizational skills, learn how to write different business and procedural documentation, and have an opportunity to work on implementation projects of our services.

 
Documentation specialist will be responsible for:

• Creating and maintaining new documentation resources for both clients and internal staff in a variety of formats and documentation repositories
• Generating and running reports on demand for a client and internal management
• Maintaining projects, timelines, and deadlines for the Implementation team
• Working with Implementation Specialists to meet and exceed client expectations
• Meeting with clients at scheduled times to review, discuss, and improve new or existing documentation (further down the line)
• Other tasks assigned by management

What gives you a great chance to be successful in this role:

• Exceptional communication skills, along with a high level of professionalism
• Strong English skills, both in speech and writing, considering our clients and activities are located in the United States
• Understanding of business etiquette and correspondence (experience in a business environment is a plus)
• If you are a highly organized person, sensitive to details who prefers planning and procedures over creative chaos
• Strong logic and analytical skills
• Experience with writing documentation and/or procedures is considered as bonus points

What we offer:

• Initial and ongoing training and mentoring
• Clear promotional path with competitive salary increases 
• Supporting Team Lead and supervisor in the US
• A smart and diverse international team 
• Constant communication with English speakers

Please submit your application in English. Applications submitted in any other language will not be considered.

Our interviewing process is conducted online.