Junior Immigration Consultant

Job Description

• Communicate effectively the progress of the immigration process with relevant client contacts including document collection, filing of applications, and anticipated finalisation dates, ensuring that communications are technically accurate, and written communications follow the standard layouts and templates.
• Identify key issues that may impact immigration formalities such as travel plans, dependants, and health issues, to ensure the client is updated on the status of each application and anticipated issues or timelines. Identify key issues that may impact immigration approvals or successful security clearance.
• Update the firm’s case management system and maintain client files as per agreed practice protocols and SLAs.
• Meet monthly billing target goals by strategically planning, organizing and executing workload to reach standard financial targets and annual goals.
• Respond to pre-instruction enquiries relating to countries and liaise with co-counsel as required to provide compliance assessments.
• Prepare, plan and with proactive measures seek to minimize potential issues to the client or assignee that would lead to escalations or delays in meeting our SLA requirements. Escalate potential client issues to the UAE In-bound Manager and/or Practice Leader and participate in the resolution of these issues.
• Develop and maintain strong working relationships with key client contacts, and contact them in a timely manner to provide and/or obtain information meeting SLA requirements.
• Contribute to efficiency and expertise within the office with acceptance of a secondary role at Fragomen when appointed or recommended to a Committee or Initiative by your manager.
• Assist Finance and Administrative support with client invoicing upon case completion.
• Other activities/expectations as required.

About you:

To be successful in this role you will ideally have prior experience in Immigration or Global Mobility functions at a in the UAE and / or Middle East, you will have previous experience in an administrative or client-facing role. You will be fluent in written and spoken English and an understanding of the Arabic language would be a bonus.

Also required:

• Knowledge of Word, Excel and Access, or similar software
• Administrative and data entry skills
• Operationally aware is essential
• Excellent communication
• Excellent organization and coordination skills
• High degree of focus on Quality
• Able to work in a discreet and sensitive manner
• Able to be self-managed and proactively seek out work
• Able to plan workload often with conflicting deadlines, able to meet deadlines and priorities for own work, considering delivery expectations and agreed client service standards

Fragomen in Middle East:

Within the Middle East region we have offices in United Arab Emirates, Qatar and Saudi Arabia with an overall headcount of 200 employees. Across all the offices, there is a positive and collaborative working environment, with our immigration professionals partnering with our clients to help them manage their regional or global immigration programmes. Based in Dubai, you will work closely with the Managing Partner for MEA, who is also located there.

Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Strategy (RBS) priorities Fragomen’s social responsibility through one cross-cutting theme and five focus areas. These focus areas include: Wellbeing, Diversity and Inclusion, Charity & Pro bono work, Social and Environmental & Sustainability. The RBS initiative offers great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities at the Firm. These range from social events and activities, to regular wellbeing newsletters and diversity discussions.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion and disability. affiliates. All Rights Reserved.